Niza Cobos
Westminster,CO
Overview
3
3
years of professional experience
Work History
Receptionist
Hilton Garden Inn Hotel
Broomfield , CO
01.2024 - 05.2025
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Transcribed tapes and notes from meetings into prescribed formats.
- Coordinated company events with venues and advised staff of pertinent details.
- Developed and maintained a filing system for essential documents, improving office organization.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Greeted customers, answered general questions and directed to appropriate locations.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Updated and recorded customer or client information to maintain accounts.
- Scheduled and confirmed appointments.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Compiled data from various sources into organized reports for management review.
- Used company badging system to create badges for new employees and visitors.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Processed payments and updated accounts to reflect balance changes.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Managed company database and ensured the accuracy of contact information.
- Assisted with special projects assigned by management when required.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted visitors and provided them with assistance.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Coordinated pick-up and delivery of express mail services.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Investigated and analyzed client complaints to identify and resolve issues.
- Verified visitors' identification cards before allowing access to the building.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Responded to inquiries from internal staff members regarding office operations.
- Prepared welcome packages for new hires.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Collated, bound and stored computer-generated reports.
- Assisted with onboarding of new employees by providing orientation information and support.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Performed data entry tasks into various computer systems accurately and promptly.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled space or equipment for special programs, meetings and conferences.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Updated daily log book with information about visitors entering the premises.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled and confirmed appointments and meetings for management team.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Operated a variety of machinery and tools safely and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
Tax Guard
IRS
Broomfield , CO
01.2022 - 12.2024
- Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Reported any violations of policy and law to management immediately.
- Provided crowd control during special events at the facility.
- Conducted security checks over a specified area.
- Responded to potentially unsafe and dangerous situations and recommended relevant course of action.
- Identified suspicious activity to determine appropriate response.
- Conducted training sessions for new guards on company policies and procedures.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Provided friendly and professional assistance to employees, visitors and customers.
- Answered telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
- Provided information regarding facility policies and procedures to visitors.
- Maintained daily logs of activities with detailed reports when necessary.
- Maintained high levels of alertness throughout shifts.
- Assisted in controlling access to restricted areas.
- Operated a variety of machinery and tools safely and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Standley Lake
01-2019
Kaplan Real Estate Education
Centennial, COSkills
- Microsoft Office
- Multiline telephone systems
- Data entry
- Appointment scheduling
- Document preparation
- Customer service
- Conflict resolution
- Filing system management
- Attention to detail
- Interpersonal skills
- Travel planning
- Business operations
- Organization skills
- Documentation and reporting
- Technical support
- Problem solving
- Communication skills
- Time management
- Event coordination
- Record keeping
- Supply management
- Meeting preparation
- Project coordination
- Document management
- Expense reporting
- Tech-Savvy
- Scheduling appointments
- Spreadsheet tracking
- Multi-line telephone skills
- Reception desk management
- Correspondence distribution
- File management
- Business administration
- Correspondence management
- Customer and client relations
- Positive and professional
- Mail handling
- Meticulous and organized
- Multi-line telephone systems
- Performance improvement
- Multi-line phone system operation
- Schedule management
- Verbal and written communication
- Project management
- Greeting and seating clients
- Travel arrangements
- Front desk operations
- Microsoft office specialist certified
- Service-oriented mindset
- Travel coordination
- Security
- Strategic planning
- Typing speed
- Information protection
- Recordkeeping and bookkeeping
- Customer/Client relations
- Professional demeanor
- Database administration
- Telephone skills
- Bookkeeping
- Call redirection
- Meeting coordination
- Basic accounting
- Office administration
- Office management
- Data inputting
- Record preparation
- Calendar management
- Transcription and dictation
- Certified Microsoft office specialist
- Security awareness
- Multi-line telephone operation
- Document control
- Staff management
- Clerical support
- PC proficient
- Business correspondence
- Scheduling
- Multitasking and prioritization
- Office equipment operations
Timeline
Receptionist
Hilton Garden Inn Hotel
01.2024 - 05.2025
Tax Guard
IRS
01.2022 - 12.2024
High School Diploma -
Standley Lake
Kaplan Real Estate Education