Michelle Maldonado
Miami,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Assistant Manager/Server
Sokai Sushi Bar
07.2021 - Current
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Personal Assistant
Agape Store
12.2019 - 11.2020
- Maintained appropriate filing of personal and professional documentation.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Associate of Arts - Criminal Justice
Keiser University
Fort Lauderdale, FLHigh School Diploma -
Felix Varela Senior High School
Miami, FL05.2022
Skills
- Sales Strategies
- Customer Service
- Leadership
- Good communication and good treatment with the public and coworkers
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager/Server
Sokai Sushi Bar
07.2021 - Current
Personal Assistant
Agape Store
12.2019 - 11.2020
Associate of Arts - Criminal Justice
Keiser University
High School Diploma -
Felix Varela Senior High School
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