Michelle Maldonado

I have have experience preparing application packets for U.S. Citizenship and Immigration Services. I fill out forms including but not limited to: I-130, I-485, N-400, I-821, I-751, I-821D, I also do some I-601A waivers, and regular Consular Processing without waivers, I also do some court related. I met with clients and explain the process, forms for their case, specify what required documents I will need.

• Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
• Contributed to client case file preparation and verified inclusion of required documentation.
• Met with clients to gather information, prepare documentation, and determine necessary actions.
• Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
• Analyzed client documentation and history to determine eligibility for immigration-related benefits.
• Contacted clients to schedule appointments and discuss progress of cases.
• Communicated pertinent information to clients via phone, email, and mail.

• Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
• Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
• Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
• Properly processed deposits, withdrawals and payments for average of 25-30 customers daily.
• Properly processed deposits, withdrawals and payments for average of 25-30 customers daily.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Assisted with onboarding new clients and securing paperwork completion.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Followed up with existing customers to provide additional support and address concerns.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
• Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
• Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
• Increased efficiency and team productivity by promoting operational best practices.
• Identified and resolved discrepancies and errors in customer accounts.