Michelle Mann
South Amboy,NJ
Summary
Passionate Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Counselor Enrollment and Eligibilty
Maximus
08.2023 - Current
- Applies eligibility rules and regulations when evaluating information submitted by customers in support of initial or continuing eligibility determination.
- Checks various system interfaces and exchanges to verify Customer information.
- Reviews received enrollment for correct information.
- Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.
- Consistently achieved and exceeded project goals and expectations.
Customer Service Representative
CORESTAFF Services
05.2023 - 08.2023
- Handles high volume of inbound calls using GENESYS call center software.
- Provides exemplary customer service to clients by addressing inquiries and resolving issues related to Mass Health eligibility and transportation services.
- Maintains up-to-date knowledge of applicable HIPPA laws and regulations.
- Stays updated with Mass Health policies and guidelines, participating in training sessions to enhance knowledge and client support.
Customer Service Representative
CORESTAFF Services
12.2022 - 04.2023
- Managed over 50 incoming calls daily using GENESYS call center software.
- Quickly and accurately toggle between screens to assist claimants.
- Resolve difficult cases and claim issues.
- Document all communications with claimants.
Spa Sales Associate
Hand And Stone
06.2016 - 10.2022
- Demonstrated positive first impression to welcome existing, new and potential customers.
- Answer phones, assist clients and book appointments.
- Respond to customer inquiries, concerns and address complaints.
- Sell memberships and gift cards.
- Consistently met monthly sales goals.
- Took pride in providing excellent customer service and building relationships with clients.
Merchandising Specialist
American Essentials
09.2007 - 11.2010
- Traveled to multiple accounts and arranged merchandise in alignment with store and vendor planogram.
- Negotiate with department mangers for prime retail location for merchandise.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Established strong vendor relationships to maintain and support business.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information and pricing.
Education
High School Diploma -
Piscataway High School
Piscataway, NJRetail Management
Middlesex County College
Edison, NJSkills
- Able to Work Independently
- Excellent Communication Skills
- Takes Pride in Delivering Superior Customer Service
- Self Motivated
- Multitasker
- Empathetic
- Problem Solving Skills
- Works Well Under Pressure
Timeline
Counselor Enrollment and Eligibilty
Maximus
08.2023 - Current
Customer Service Representative
CORESTAFF Services
05.2023 - 08.2023
Customer Service Representative
CORESTAFF Services
12.2022 - 04.2023
Spa Sales Associate
Hand And Stone
06.2016 - 10.2022
Merchandising Specialist
American Essentials
09.2007 - 11.2010
High School Diploma -
Piscataway High School
Retail Management
Middlesex County College