Michelle Mann
South Amboy,NJ
Summary
Passionate Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Counselor Enrollment and Eligibilty
Maximus
Maximus Arkansas Department Of Human Services
08.2023 - Current
- Applies eligibility rules and regulations when evaluating information submitted by customers in support of initial or continuing eligibility determination.
- Checks various system interfaces and exchanges to verify Customer information.
- Reviews received enrollment for correct information.
- Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.
- Consistently achieved and exceeded project goals and expectations.
Customer Service Representative
CORESTAFF Services
Maximus MassHealth
05.2023 - 08.2023
- Handles high volume of inbound calls using GENESYS call center software.
- Provides exemplary customer service to clients by addressing inquiries and resolving issues related to Mass Health eligibility and transportation services.
- Maintains up-to-date knowledge of applicable HIPPA laws and regulations.
- Stays updated with Mass Health policies and guidelines, participating in training sessions to enhance knowledge and client support.
Customer Service Representative
CORESTAFF Services
Maximus Vermont UI Project
12.2022 - 04.2023
- Managed over 50 incoming calls daily using GENESYS call center software.
- Quickly and accurately toggle between screens to assist claimants.
- Resolve difficult cases and claim issues.
- Document all communications with claimants.
Spa Sales Associate
Hand And Stone
Aberdeen, New Jersey
06.2016 - 10.2022
- Demonstrated positive first impression to welcome existing, new and potential customers.
- Answer phones, assist clients and book appointments.
- Respond to customer inquiries, concerns and address complaints.
- Sell memberships and gift cards.
- Consistently met monthly sales goals.
- Took pride in providing excellent customer service and building relationships with clients.
Merchandising Specialist
American Essentials
New York, New York
09.2007 - 11.2010
- Traveled to multiple accounts and arranged merchandise in alignment with store and vendor planogram.
- Negotiate with department mangers for prime retail location for merchandise.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Established strong vendor relationships to maintain and support business.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information and pricing.
Education
High School Diploma -
Piscataway High School
Piscataway, NJRetail Management
Middlesex County College
Edison, NJSkills
- Able to Work Independently
- Excellent Communication Skills
- Takes Pride in Delivering Superior Customer Service
- Self Motivated
- Multitasker
- Empathetic
- Problem Solving Skills
- Works Well Under Pressure
Timeline
Counselor Enrollment and Eligibilty
Maximus
08.2023 - Current
Customer Service Representative
CORESTAFF Services
05.2023 - 08.2023
Customer Service Representative
CORESTAFF Services
12.2022 - 04.2023
Spa Sales Associate
Hand And Stone
06.2016 - 10.2022
Merchandising Specialist
American Essentials
09.2007 - 11.2010
High School Diploma -
Piscataway High School
Retail Management
Middlesex County College