Open To Work
Michelle Manrique
Houston
Summary
Resourceful Customer Service Rep recognized for productive and efficient task completion. Skilled in navigating complex benefits systems, developing effective communication strategies, and analyzing policy compliance. Excel in problem-solving, adaptability, and teamwork. Ready to leverage these skills to contribute positively to organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Benefits Advisor
LaSalle Network
Houston
10.2025 - 04.2026
- Assisted clients in understanding employee benefits options and enrollment processes.
- Provided support during benefits open enrollment and answered client inquiries.
- Coordinated with insurance carriers to resolve client issues and concerns.
Customer Service Representative
AppleOne Employment Services
Houston
03.2024 - 06.2025
- Assisted customers with product inquiries and service requests.
- Resolved customer issues through effective communication and problem-solving skills.
- Processed customer orders and returns using internal systems and tools.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Licensed Insurance Agent
Washington National Insurance
Houston
01.2024 - 03.2024
- Assisted clients in selecting suitable insurance policies tailored to their needs.
- Conducted regular policy reviews to ensure optimal coverage for clients.
- Educated clients on insurance options and benefits during consultations.
Benefits Advisor
Aflac
Houston
10.2023 - 03.2024
- Assisted clients in understanding employee benefits options and enrollment processes.
- Provided support during benefits open enrollment and answered client inquiries.
- Coordinated with insurance carriers to resolve client issues and concerns.
Insurance Agent
Everise
10.2021 - 05.2023
- Assisted clients in selecting appropriate insurance policies based on needs.
- Conducted policy reviews to ensure comprehensive coverage for clients.
- Processed claims efficiently while maintaining strict confidentiality standards.
Customer Service Representative/Sales Associate
Alorica
El Paso
02.2016 - 02.2017
- Assisted customers with inquiries about products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Documented customer interactions in CRM software accurately and promptly.
Education
Certified Medication Aide
Butler Community College
El Dorado, KS 12.2007 - 03.2008
CNA - Certified Nursing Assistant
South Puget Sound Community College
Olympia, WA 11.1999 - 01.2000
GED
Olympia, WASome College (No Degree) - Nursing
South Puget Sound Community College
Olympia, WASome College (No Degree) - Nursing
Buttler Community College
El Dorado, KSSkills
- Proven record of being a to performer
- Goal driven
- Great at giving exceptional Customer Service
- Won many awards for performance
- Coachable
- History of going above and beyond
- A genuine live for helping people
- Team player
- Attention to detail
- Nominated by supervisor for excelarated supervisor course
Accomplishments
- Received many awards for performance. From certificates to gift cards, a TV, headphones, bonuses. Ranking in top three for all of Alorica, Ranked number one for our call center.
- Ranked number one for Everise. Ranked in top 10% For whole project I was on this included all the call centers that were participating in the OptumRX project.
Certification
- Property and casualty insurance license.
- Health and life insurance license.
- Certified Nursing Assistant expired license.
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
RemoteHybridSalary Range
$19/hr - $1000/hrTimeline
Benefits Advisor
LaSalle Network
10.2025 - 04.2026
Customer Service Representative
AppleOne Employment Services
03.2024 - 06.2025
Licensed Insurance Agent
Washington National Insurance
01.2024 - 03.2024
Benefits Advisor
Aflac
10.2023 - 03.2024
Insurance Agent
Everise
10.2021 - 05.2023
Customer Service Representative/Sales Associate
Alorica
02.2016 - 02.2017
Certified Medication Aide
Butler Community College
12.2007 - 03.2008
CNA - Certified Nursing Assistant
South Puget Sound Community College
11.1999 - 01.2000
GED
Some College (No Degree) - Nursing
South Puget Sound Community College
Some College (No Degree) - Nursing
Buttler Community College