Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Marks

Lake George,NY

Summary


Knowledgeable case worker with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.

Overview

2
2
years of professional experience

Work History

Sales Associate

Target
12.2024 - Current
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Home Visitor

Healthy Families
09.2024 - 12.2024
  • Developed individualized action plans to enhance child development and family stability.
  • Educated families on child health, nutrition, and developmental milestones during visits.
  • Monitored family environments to ensure safety and well-being of children in care.
  • Documented visit outcomes and maintained accurate records in compliance with program standards.
  • Improved child development outcomes by implementing research-based early intervention strategies.
  • Advocated for family needs within the community, fostering a support network of resources and services tailored to individual circumstances.
  • Provided crisis intervention when necessary, connecting families with appropriate supports and resources to address immediate needs.
  • Coordinated resources and program referrals to support family needs.

Life Path Coach

Open Door Mission
06.2023 - 08.2024
  • Implemented case management systems, optimizing resource allocation and tracking resident progress.
  • Cultivated partnerships with local agencies, increasing access to resources for shelter residents.
  • Maintained accurate records of client data for reporting purposes and program evaluation.
  • Facilitated individual and group counseling sessions, promoting personal growth and emotional well-being.
  • Conducted intake interviews to gather client histories, identifying key issues influencing mental health.
  • Educated clients on coping strategies and resources to improve decision-making skills and resilience.
  • Provided crisis intervention support, ensuring safety and access to appropriate resources during emergencies.
  • Coordinated case management services, connecting clients with resources to improve access and outcomes.

Education

Master of Arts - History of Human Rights

SUNY Brockport Graduate Program, Incomplete
Brockport, NY
08-2019

Bachelor of Arts - History

SUNY, Potsdam
Potsdam, NY
01-2017

Skills

  • Case management
  • Case documentation
  • Client advocacy
  • Community resources
  • Crisis intervention
  • Conflict Deescalation
  • Social work
  • Vulnerable population awareness

Timeline

Sales Associate

Target
12.2024 - Current

Home Visitor

Healthy Families
09.2024 - 12.2024

Life Path Coach

Open Door Mission
06.2023 - 08.2024

Master of Arts - History of Human Rights

SUNY Brockport Graduate Program, Incomplete

Bachelor of Arts - History

SUNY, Potsdam

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