Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Michelle Martin

Hendersonville,NC

Summary

Dynamic personal assistant with a strong work ethic, adept at enhancing executive efficiency through exceptional organization and time management. Proven ability to streamline travel itineraries and maintain meticulous financial records, ensuring seamless operations and improved communication. Proficient in Microsoft Office and Quickbooks and committed to delivering outstanding customer service.

Overview

21
21
years of professional experience

Work History

Personal Assistant

Ellen Honea
06.2018 - Current
  • Served as first point of contact for incoming phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Provided multifaceted services to client by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Maintained confidentiality, handled sensitive information with discretion and integrity.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Completed household tasks by assisting with laundry, light housekeeping, grocery shopping and meals.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.

Courier Runner

Door Dash/Instacart/SHIPT
12.2020 - Current
  • Improved delivery efficiency by optimizing route planning and time management strategies.
  • Ensured packages were handled with care, minimizing damages and loss during transit.
  • Utilized GPS technology effectively to optimize routes, resulting in faster deliveries while reducing mileage driven on a daily basis.
  • Promoted company values through exceptional customer service skills while interacting with clients at pickup and drop-off points.
  • Developed strong relationships with clients through courteous and professional interactions during pickups and deliveries.
  • Increased overall reliability by strictly adhering to company policies and procedures while on the job.
  • Enhanced customer satisfaction by consistently meeting deadlines for urgent deliveries.

Consultant

Self-employeed
06.2010 - 06.2018
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
  • Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.

Business Development Manager

Loomis
06.2007 - 09.2009
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Generated new business with marketing initiatives and strategic plans.
  • Nurtured long-term relationships with commercial real estate firms and the public sector to provide engineering, surveying, and environmental planning services.

Owner and CEO

MMartin Associates, Inc
07.2004 - 10.2010
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Managed thirteen rental properties.
  • Aerial survey consultation and project management for engineering firms wanting to invest in rental property.

Education

Bachelor of Arts - Geography

Georgia State University
Atlanta, GA
04-1998

Skills

  • Time management
  • Exceptional multi-tasking and organization skills
  • Self-motivation and discipline
  • Customer service
  • Strong work ethic
  • Detail-oriented mindset
  • Microsoft office proficiency
  • Flexible schedule
  • Database entry
  • Spreadsheet management

Interests

  • Music
  • Baking
  • I enjoy cooking for friends and family gatherings
  • Volunteering for community initiatives to give back to local communities and make a positive impact

Timeline

Courier Runner

Door Dash/Instacart/SHIPT
12.2020 - Current

Personal Assistant

Ellen Honea
06.2018 - Current

Consultant

Self-employeed
06.2010 - 06.2018

Business Development Manager

Loomis
06.2007 - 09.2009

Owner and CEO

MMartin Associates, Inc
07.2004 - 10.2010

Bachelor of Arts - Geography

Georgia State University

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