Michelle Martin
Indian Trail,NC
Summary
Results-driven operations and order management professional with 18+ years of experience at Schneider Electric supporting complex service contracts, order conversion, process improvement, and cross-functional collaboration. Recognized as a high potential employee with a proven track record of training teams, improving operational processes, managing large-scale customer programs, and ensuring contract compliance. Expertise in complex order processing, SAP systems, workflow validation, customer support, and continuous process improvement.
Overview
1
1
Certification
30
30
years of professional experience
Work History
US Services National Process Coordinator
Schneider Electric
03.2008 - Current
- Serve as a key resource for the order conversion organization, supporting the successful processing of complex service contracts, sales purchase orders, change orders, material procurement, and work order updates.
- Provide training and guidance to order conversion teams ensuring adherence to contract requirements, operation procedures, and compliance standards.
- Played a significant role in the transition to Schneider Electric's SAP contract management platform by helping develop, test, and refine new operational processes.
- Partner with contract project managers to support contract build-outs, documentation requirements, and project execution activities.
- Review workflows, validate PM work orders, and resolve discrepancies to improve order accuracy and operational efficiency.
- Manager interplant and outside vendor purchase order activities including creating and updating purchase orders and return material authorizations.
- Support company-wide recall initiatives by coordinating customer communications, documentation, and followup activities across commercial and consumer customer segments.
- Maintain and manage an Access database containing records for more than 500 customers and 24 service districts.
- Deliver high-quality support to internal and external customers, resolving inquiries and issues while maintaining strong customer satisfaction.
- Generated monthly operational reports and managed invoicing activities to support business performance tracking.
- Selected for Schneider Electric's travel team to assist with the successful consolidation of remote field offices into a centralized operation model.
- Consistently recognized by peers, manager, and leadership teams for outstanding performance, collaboration, and operational expertise.
Teller Manager
Wachovia
12.2006 - 12.2007
- Supported overall branch operations, staffing management, and daily performance oversight to optimize customer services levels and reduce wait times.
- Managed hiring, coaching, performance management, disciplinary actions, and employee development initiatives.
- Collaborated with sales and financial teams to drive achievement of branch performance objectives.
- Coached tellers on relationship-building and referral opportunities to increase deposit and loan production.
- Achieved 100% teller goal attainment for both deposit and loan production metrics.
- Recognized as the only Teller Manager in the region to successfully achieve all online sales goals.
Executive Assistant Store Manager
Walgreens
12.2004 - 12.2006
- Promoted from Assistant Manager to Executive Assistant Manager within one year based on performance and leadership contributions.
- Increased photo department sales by more than 40% through strategic planning, employee training, and execution of targeted business initiatives.
- Managed scheduling and performance of a 15 member team while maintaining operational excellence across multiple store functions.
- Oversaw merchandising, inventory control, cash management, and operational compliance activities.
- Contributed to the store achieving the #2 district ranking in cigarette sales performance.
Assistant Store Manager
Office Depot
11.1996 - 12.2004
- Managed store operations including inventory control, staffing, hiring, training, scheduling, loss prevention, and cost management to enhance overall store performance.
- Coordinated weekly scheduling for 20 employees to ensure optimal operational coverage and meet service standards.
- Oversaw multiple departments including receiving, furniture, front-end operations, daily cash handling, & reconciling discrepancies as necessary.
- Support store profitability through operational controls, inventory accuracy, and expense management initiatives.
- Handled customer complaints by empathetically listening, recording details, and offering solutions.
Education
Paralegal Studies -
Kansas Univeristy
Lawrence, KSSecretarial -
Sanford Brown Business College
Manchester, MO01-1993
Music Education -
Kansas Univeristy
Lawrence, KSSkills
- Business sys: SAP ECC, S/4 Hanna, BFO/BFS, SEA, Oracle
- Complex order management & contract administration
- Workflow validation
- Cross-functional teamwork & collaboration
- Customer Service
- Detail execution and orientation
- Training & development
- Multi-tasking abilities
- Documentation management
- Time management
- Training & coaching
Certification
NC Certified Paralegal 2015-2018,
NC Notary 2016-2019
Timeline
US Services National Process Coordinator
Schneider Electric
03.2008 - Current
Teller Manager
Wachovia
12.2006 - 12.2007
Executive Assistant Store Manager
Walgreens
12.2004 - 12.2006
Assistant Store Manager
Office Depot
11.1996 - 12.2004
Paralegal Studies -
Kansas Univeristy
Secretarial -
Sanford Brown Business College
Music Education -
Kansas Univeristy
Professional Recognition
- Designated high potential employee for internal promotion
- Recognized by SE leadership, management, and peers
- Achieved 100% branch teller performance goals at Wachovia
- Increased Walgreens photo sales by more than 40%
- Promoted to Executive Assistant Manager within one year
- Promoted from cashier - cash office assistant - front end manager - Assistant Store Manager