Michelle Martinez
Lawrence,MA
Summary
Skilled Accounts Receivable Specialist with over 18 years of experience in the daily collections of high volume accounts receivable departments. Adept in managing all customer disputes and resolved discrepancies. Proficient in developing internal reports to capture data for reporting, DSO calculations and monthly close activities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Credit & Collections Analyst
NETSCOUT
Westford, MA
05.2022 - Current
- Reviewed accounts with credit balances to determine accuracy of refunds.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Worked closely with internal teams to resolve customer billing and payment issues.
- Accessed customer online portals to research payments and deductions of invoices.
- Producing credits for the Tax Department.
- Created new policy procedures for each system function.
- Execute portal billing for specific customers. Example: Ariba and Coupa
- Preparing monthly reports to the Commissions Team for all items over 120 past due.
- Provide monthly agings to the internal team.
- Complete adjustments for withholding tax and write offs.
- Maintain accurate credit and collections notes within the Oracle and NetSuite systems.
Dispute Resolution Specialist
Signify
Andover, MA
01.2022 - 05.2022
- Identified needs of customers promptly and efficiently.
- Validate appropriate data from internal and third-party systems and endure correct course of action.
- Work closely with other internal teams to promote error prevention.
- Initiate process improvements and help resolve root cause.
Senior Collections Specialist
Signify
Andover, MA
10.2017 - 09.2021
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Recorded and updated customer personal accounts with accurate contact information.
- Developed collection methods to achieve or exceed company financial goals.
- Analyzed disputed/short paid invoices, identifying root cause, and collaborating with various internal departments to expedite resolution/payment.
- Prepared proposals for agency placement and write off to bad debt.
- Developed Lean process improvements.
- Training of new employees to transition company portfolios to another country.
Senior Collections Specialist
Philips Medical Systems
Andover, MA
06.2016 - 10.2017
- Developed collection methods to achieve or exceed company financial goals.
- Analyzed issues to simplify monthly billable to gain quicker payment process.
- Processed credit cards for our offshore team.
- Completed distribution of daily mail, and directed all checks to corporate lockbox.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices and payments.
- Worked closely with internal teams to resolve customer billing and payment issues.
Education
High School Diploma -
Pelham High School
Pelham, NH06.1999
Skills
Process development
- Microsoft Office
- Problem resolution
- Decision-making
- Analytical
- Communication
- Critical thinking
- Organizational skills
- NetSuite
- Oracle
- SAP
- Cross-functional team collaboration
- Investigative research
- Account reconciliation
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Reduced past due and maintained quarterly targets. by 40%
- Reduced unapplied cash and customer credits by 35% on a quarterly basis.
Certification
- 2009-2013 - Certified in Medical Billing and Medical Office
- 2016 - Lean Basic Training
- 2018 - Lean Foundation Certification
- 2022 - Self Leadership Workshop
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Credit & Collections Analyst
NETSCOUT
05.2022 - Current
Dispute Resolution Specialist
Signify
01.2022 - 05.2022
Senior Collections Specialist
Signify
10.2017 - 09.2021
Senior Collections Specialist
Philips Medical Systems
06.2016 - 10.2017
High School Diploma -
Pelham High School
- 2009-2013 - Certified in Medical Billing and Medical Office
- 2016 - Lean Basic Training
- 2018 - Lean Foundation Certification
- 2022 - Self Leadership Workshop
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