Michelle Martinez

Chairside assists dentists with restoration procedures and examinations.

• Schedule patients, and document records
• Educates patients about oral hygiene and provide exceptional service

• Deliver exceptional customer service while building strong relationships via email, phone, and live chat.
• Handle all customer inquiries for 60+ locations
• Work collaboratively with colleagues to achieve sales and customer satisfaction.

• Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees
• Resolved and investigated complaints regarding service, food quality and accommodations
• Provided leadership, insight and mentoring to newly hiring employees
• Resolved customer complaints in a professional manner to maintain positive relationships with guests

• Process orders quickly and accurately using appropriate software programs
• Engage with customers to understand their needs, resolve issues, and answer product questions
• Collaborate with team members to develop creative solutions that meet customer needs while also meeting business objectives