Michelle Martinez
Tucson,AZ
Summary
Detail-oriented coordinator with a strong background in luxury guest relations and treatment scheduling. Skilled in conflict resolution and appointment management, dedicated to enhancing patient understanding and satisfaction at every stage of care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Treatment/ Scheduling Coordinator
Whitestone Family Dentistry
Cedar Park, Texas
04.2025 - 09.2025
- Coordinate and present comprehensive dental treatment plans—including crowns, fillings, and night guards—while ensuring patients fully understand each step of their care.
- Responsible for scheduling appointments, managing patient communications, and processing payments.
- Oversee insurance submissions, and coordinate with the insurance verification team. Maintain a clean and organized office environment, handle all incoming checks, and ensure timely bank deposits. Committed to delivering a professional and supportive patient experience at every stage of treatment.
Guest Experience Expert
JW Marriott Tucson Starrpass Resort & Spa
Tucson, Arizona
10.2023 - 02.2025
- Organize, confirm process, and conduct all guest check ins and check outs, room reservations, requests, changes and cancellations. Secures payment, verifies and adjusts billing as necessary.
- Ensure that any outstanding requests or problems from the previous day are addressed and resolved. Run and review daily reports and logs. Respond to guest calls from both internal and external communications.
- Provide exceptional luxury service to guests by ensuring their needs and expectations are exceeded throughout their stay.
Night Auditor ( WHEN NEEDED)
JW Marriott Tucson Starr Pass Resort & Spa
Tucson, Arizona
10.2023 - 02.2025
- Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures.
- Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings
Front Desk Agent/Hotel Front Desk Supervisor
24/7 Hotels/ Four Points by Sheraton TucsonAirport
Tucson, Arizona
10.2022 - 10.2023
- Greeted and checked in guests, ensuring all needs were met from arrival to departure. Handled guest inquiries and provided information on local attractions, amenities, and services.
- Collaborated with housekeeping and maintenance to resolve any guest issues swiftly. Monitored guest feedback and escalated concerns when necessary to maintain a high level of satisfaction.
- Pre-block reservations and taking third party deposits. Managed reservations and assisted in scheduling special events or accommodations. Processed payments and handled administrative tasks including guest data entry.
Server/Bartender
Family Owned Restaurant Anaya's
Casa Grande, Arizona
10.2019 - 10.2022
- Prepared and served drinks in a busy bar setting, including specialty cocktails, beer, and wine. Engaged with guests, recommended drink options, and created custom cocktails based on preferences.
- Managed bar inventory, monitored stock levels, and ordered supplies as needed. Ensured the cleanliness and organization of the bar, including proper glassware and utensil management.
- Provided excellent customer service, ensuring that guests were satisfied and well taken care of. Complied with all health and safety regulations and alcohol service laws.
- Manage customer orders, deliver food and drinks promptly, and address any concerns or requests. Handle cash and credit transactions accurately and efficiently
Education
High School Diploma -
Vista Grande High School
Casa Grande, AZ05-2022
Dental Science
Central Arizona Valley Institute of Technology
Coolidge, AZ05-2022
Skills
- Bilingual
- Fast learner
- Luxury Customer Service Excellence
- Guest Relations
- Multitasking
- Conflict Resolutions
- Bartending
- Proficient in Marriott software: (FSPMS, Empower GXP, Lightspeed)
- Attention to Detail
- Scheduling Management
- Prioritizing
- Organization skills
- Cashier Skills
- Proficient in Microsoft (Word, Teams, Outlook)
- Experience in Open Dental Software
- Flex Payconnect, & Cherry
Languages
Spanish
Full Professional
English
Full Professional
Certification
- Certification in Dental Science
Accomplishments
- Starr Employee ( employee of the month in resort)
Timeline
Treatment/ Scheduling Coordinator
Whitestone Family Dentistry
04.2025 - 09.2025
Guest Experience Expert
JW Marriott Tucson Starrpass Resort & Spa
10.2023 - 02.2025
Night Auditor ( WHEN NEEDED)
JW Marriott Tucson Starr Pass Resort & Spa
10.2023 - 02.2025
Front Desk Agent/Hotel Front Desk Supervisor
24/7 Hotels/ Four Points by Sheraton TucsonAirport
10.2022 - 10.2023
Server/Bartender
Family Owned Restaurant Anaya's
10.2019 - 10.2022
High School Diploma -
Vista Grande High School
Dental Science
Central Arizona Valley Institute of Technology
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