Michelle Martinez
North Richland Hills
Summary
Ambitious Early Childhood Educator and Customer Service Specialist with proven ability to perform in the educational and administrative capacity. Possess talent for quickly identifying and addressing the needs of my employer and business clientele. Excellent organizational and follow-up skills. Comfortable working autonomously with minimum supervision in fast-paced environments as well as within a diverse team atmosphere. Detail-oriented self-starter with excellent oral and written communication, interpersonal, organizational and time management skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housekeeper
Santastic
North Richland Hills, TX
11.2025 - Current
- Maintained cleanliness and organization of resident rooms and common areas.
- Implemented efficient cleaning routines to enhance overall facility hygiene.
- Trained new staff on cleaning protocols and safety procedures.
- Conducted regular inspections to ensure compliance with health standards.
- Collaborated with team members to optimize workflow and improve service delivery.
- Managed supply inventory, ensuring availability of cleaning materials and equipment.
- Addressed resident concerns promptly, fostering a positive living environment.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Lead Teacher
Children’s Lighthouse
Keller, TX
04.2025 - 12.2025
- Developed and implemented engaging lesson plans to enhance student learning outcomes.
- Mentored and trained new teachers on effective classroom management strategies.
- Collaborated with parents to provide insights on child development and academic progress.
- Evaluated student performance and adjusted curriculum to meet diverse learning needs.
- Integrated technology into lessons to improve student engagement and understanding.
- Organized community events to strengthen relationships between families and the school community.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
Housekeeper
The Pearl Living Center
Lewisville, TX
07.2023 - 06.2024
- Performing general cleaning and sanitizing tasks and services throughout assigned property.
Early Childhood Educator
The Goddard School
Corinth, TX
07.2021 - 07.2023
- Creating and implementing developmentally appropriate lesson plans.
- Maintaining detailed records of all daily observations, meals served, medication administered, etc.
- Communicating with children's parents or guardians about daily activities, behaviors, and related issues.
Early Childhood Educator
Treehouse Academy
Corinth, TX
07.2020 - 07.2021
- Assisting in the creation of a classroom environment conducive to learning and appropriate to the physical, social and emotional development of students.
Sales Associate
Carter’s
Grapevine, TX
07.2019 - 07.2020
- Resolving customer concerns using communication and conflict management skills.
- Delivering consistent service to develop customer base.
- Documenting sales by updating customer records.
Customer Service Cashier
Babies "R" Us
Mesquite, TX
02.2017 - 04.2019
- Processed customer transactions efficiently using POS systems, ensuring accuracy in cash handling.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Maintained organized cash drawer, reconciling discrepancies to uphold financial integrity.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Ensured compliance with company policies regarding cash handling and security protocols during shifts.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
Bryan Adams High School
06.2012
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Residential cleaning
- Hospitality background
- Customer service-focused
- Excellent oral and written communication
- Customer-oriented
- Complex Problem-solving
- Chemical handling
- Exceptional communicator
- Staff training
- Building maintenance
- Multitasking and organization
- Cleaning and organizing
- Detail-oriented
- Product knowledge
- Customer feedback management
- Focused and detail-oriented
Certification
Pediatric CPR & First Aid Sept 2023 – Sept 2025
Timeline
Housekeeper
Santastic
11.2025 - Current
Lead Teacher
Children’s Lighthouse
04.2025 - 12.2025
Housekeeper
The Pearl Living Center
07.2023 - 06.2024
Early Childhood Educator
The Goddard School
07.2021 - 07.2023
Early Childhood Educator
Treehouse Academy
07.2020 - 07.2021
Sales Associate
Carter’s
07.2019 - 07.2020
Customer Service Cashier
Babies "R" Us
02.2017 - 04.2019
High School Diploma -
Bryan Adams High School