Michelle Martz
Spring,TX
Summary
A natural leader with a passion for team building and promoting positive company morale. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Team Lead, Mobility Specialist
Aires
09.2021 - Current
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Assists in interviewing new hires and I9s
- Actively involved in the hiring, training, coaching and performance processes
- Serve as change champion and support new initiatives related to process and technology changes
- Contact point for escalations and seeing them through to resolution through collaboration with internal teams
- Handles high level executive, confidential and complex files
Mobility Specialist
Aires
11.2017 - 09.2021
- Manage International and domestic household good shipments and family services for corporate accounts and corporate transferees for around 150 families
- Act as a concierge and communicate between the transferee, client and all service providers
- Manages, documents, updates and coordinates with the Aires Operating System with all key correspondence and communication through the relocation process to ensure a successful relocation.
Mobility Specialist Support
Aires
04.2017 - 11.2017
- Performed administrative tasks and duties such as uploading documents, verifying information, completing reports, and contacting industry partners.
Shift Manager
Fox’s Pizza Den
02.2008 - 01.2017
- Assisting with daily operations and duties
- Bookkeeping
- Handled cash deposits and administrative duties.
Team Supervisor
IBEX Global
08.2014 - 08.2016
- Sales/HR Support/ Administrative Work/Customer Service
- This position is responsible for supporting, coaching, developing and supervising a group of up to 25 employees in a customer service environment
- The supervisor position is responsible for day to day functional supervision of non-exempt work group, including work assignment and attendance monitoring; payroll, and quality assurance; providing input into selecting, training, developing and completing performance management goals which include various sales metrics
- Supervisor Leadership Trainer –selected by higher-level management to train company wide supervisors, operations managers, and apprentices on desired corporate management skills/styles
- Assisted with conducting new hire interviews and Human Resources paperwork including FMLA, policy and procedure documentation, corrective action
- Employee Engagement Committee.
Technical Support Agent
IBEX Global
05.2013 - 08.2014
- Customer service
- Efficiently guided customers to resolve technical issues with mobile devices, computers and software.
Education
Bachelor of Science - Broadcast Journalism
Kent State University
05.2013
South Fayette High School
06.2009
Skills
- Management Skills
- Effective leadership skills
- Time Management
- Ability to motivate people
- Problem Solving
- Innovative teaching techniques
- Excellent verbal and written communications skills
- Multitasking skills
- Trend Tracking
- Quick and adaptive learner
- Strong Organizational Skills
Accomplishments
Circle of Excellence - above 90% Customer Satisfaction scores 5 consecutive years.
Additional References
Available upon request
References
- Stephanie Nagy, Former Team Lead, Aires, 203.947.5483
- Danielle White, Business Owner, Fox’s Pizza Den, 998 Brodhead Rd, Coraopolis, PA, 15108, 412.400.0656
Certification
Certified Relocation Professional
Timeline
Team Lead, Mobility Specialist
Aires
09.2021 - Current
Mobility Specialist
Aires
11.2017 - 09.2021
Mobility Specialist Support
Aires
04.2017 - 11.2017
Team Supervisor
IBEX Global
08.2014 - 08.2016
Technical Support Agent
IBEX Global
05.2013 - 08.2014
Shift Manager
Fox’s Pizza Den
02.2008 - 01.2017
Bachelor of Science - Broadcast Journalism
Kent State University
South Fayette High School
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