Michelle Marzoni

Friendly professional with 15+ years of experience in the food and beverage industry. Dedicated to providing excellent service and providing unforgettable guest experiences while maintaining professionalism, versatility and impeccable customer service for patrons. Seeking to leverage my skills and experience to contribute to the high quality services at Pebble Beach Company.

California Licensed Real Estate Agent #02069551

California Food Handlers Card #USU05-V4-MMA0211001-20231130-1

California ABC Server ID Number #313240784

2017 Its Italia, Half Moon Bay, CA -Bartender and Food Server

• Ensured that all guests felt welcome and were given responsive, professional, and gracious service at all times.
• Built rapport with guests, offered tastings, and delivered drinks quickly.
• Coached junior servers in hospitality training associates on best practices to up-sell merchandise and reduce returns and exchanges.
• Suggested specific wine pairings depending on customers' food orders.
• Collaborated with other sommeliers to name, taste and classify house wines.

2016 Pasta Moon, Half Moon Bay, CA - Fine Dining Bartender

• Assessed customer needs and preferences to make appropriate beverage and food recommendations.
• Made every drink served and developed a strong knowledge of the food menu and upsell additional products.
• Recorded accurate orders, managed cash/credit card payments, and maintained inventory of beverage selection.
• Establish rapport with guests, cater to all requests, and resolve service issues in a timely manner.

2015 Beachhouse, Half Moon Bay, CA -Corporate Catering Events

• Promote hotel service, and facilities and anticipate guests' needs to promote higher guest satisfaction.
• Assist with making the function space visually appealing and presenting the menu offering for the event.
• Deliver/retrieve guests' plates, leftovers, utensils, etc. with etiquette and poise.
• Assist with set-up and breakdown of banquet event rooms.

2015 Miramar Restaurant , Half Moon Bay, CA - Bartender and Food Server

• Prepared beverages, cocktails, and wine orders.
• Maintained a clean and well stocked bar.
• Complied with all liquor laws, health regulations, and company policies.
• Collect and process payments from guests using the Point Of Sale system.
• Performed all side duties such as cleaning, garnish preparation, stocking.

2014 Oceano Hotel, Half Moon Bay, CA-Lobby Bartender and Wedding Bartender

• Maintain an awareness of all functions, events, and meetings taking place at any given time in hotel.
• lead the banquet beverage team by example in all aspects of service.
• Adhere to established pouring standards and drink recipes to provide a consistent product to the quests and to control costs.

2012-2018 Fit Fitness, Half Moon Bay, CA -Front Desk Operations

• Welcomed guest, provided answers to questions, and anticipated guests' service needs.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Recognized by management for providing excellent customer service