Michelle Mask
Lexington,TN
Summary
Detail-oriented Route Settlement Clerk with 30 years of experience in invoice processing and route performance analysis. Committed to enhancing operational efficiency and customer satisfaction through streamlined procedures and meticulous documentation.
Overview
30
30
years of professional experience
Work History
Route Settlement Clerk
Hiland Dairy Foods
Jackson, TN
07.1995 - 01.2026
- Processed route settlement documentation for accuracy and compliance.
- Coordinated with drivers to resolve discrepancies in delivery logs.
- Analyzed route performance data to identify opportunities for operational improvements.
- Oversaw daily settlement reconciliation, ensuring timely payments to drivers.
- Developed and implemented streamlined procedures for settlement processes, enhancing efficiency.
- Enhanced customer satisfaction by addressing and resolving route discrepancies in a timely manner.
- Provided excellent customer service, addressing inquiries from both internal personnel and external clients regarding account balances or payment processing matters.
- Ensured accurate invoice processing through meticulous verification of driver paperwork and receipts.
- Contributed to a positive work environment by providing support to team members as needed while maintaining a focus on meeting deadlines.
- Developed strong working relationships with drivers, fostering open communication channels to address any issues or concerns promptly.
- Reduced errors in settlements by maintaining strong attention to detail when reconciling daily transactions.
- Assisted in training new Route Settlement Clerks, sharing best practices for successful job performance.
- Maintained compliance with company policies and procedures during the settlement process, ensuring proper documentation at all times.
- Sorted and delivered materials to different work areas and staff.
- Processed required paperwork to expedite handling of shipped and received goods.
Education
Bachelor of Science - Early Childhood Care And Education
Jackson State Community College
Jackson, Tennessee, TN05-1987
Skills
- Filing systems
- Route planning
- Invoice processing
Timeline
Route Settlement Clerk
Hiland Dairy Foods
07.1995 - 01.2026
Bachelor of Science - Early Childhood Care And Education
Jackson State Community College