Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Massey

Paragould,AR

Summary

Dynamic Floral Designer with a proven track record at Trees-N-Trends, specializing in custom everyday, seasonal, and funeral arrangements. Expert in client-focused floral advising and creative merchandising, I consistently enhanced customer satisfaction and increased repeat business through innovative designs and exceptional service. Skilled in managing inventory and training to elevate service quality.

Overview

12
12
years of professional experience

Work History

Floral Designer

Trees-N-Trends
04.2013 - Current
  • Designed custom floral arrangements for various events, ensuring client satisfaction and aesthetic appeal.
  • Developed seasonal display themes, incorporating innovative designs that attracted new clientele and increased sales.
  • Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
  • Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
  • Managed inventory of flowers and supplies, optimizing stock levels to reduce waste and enhance availability.
  • Trained visual designers in floral design techniques, enhancing team skills and overall service quality.

Education

Piggott High School
Piggott, AR

Skills

  • Custom wedding flower design
  • Customer orders
  • Client-focused floral advising
  • Flower arranging
  • Silk flower design
  • Foam-based arrangements
  • Funeral floral design
  • Hand tying bouquets
  • Client relationship management
  • Creative merchandising and display

Timeline

Floral Designer

Trees-N-Trends
04.2013 - Current

Piggott High School

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Michelle Massey