Michelle Matthews
Brookville
Summary
Results-driven Shift Leader with expertise in team supervision, employee training, and food safety compliance. Proven ability to enhance operational efficiency and resolve customer complaints, contributing to a positive dining experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shift Leader
Popeyes
Englewood
02.2023 - Current
- Supervised team members during high-volume shifts to maintain service quality and speed.
- Trained new employees on company procedures and food safety standards.
- Managed inventory levels and restocked supplies to maintain operational flow.
- Resolved customer complaints promptly to improve overall guest experience.
- Implemented quality control measures for food preparation and presentation to uphold standards.
- Monitored kitchen operations to ensure compliance with health regulations.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
DoorDash Delivery Driver
DoorDash
Dayton
04.2018 - 02.2023
- Delivered food orders promptly to customers in designated areas.
- Managed multiple delivery requests efficiently during busy periods.
- Communicated with customers regarding order status and delivery times.
- Navigated routes using mobile applications for optimal delivery efficiency.
- Ensured food quality and safety standards during transport to customers.
- Collaborated with restaurant staff for timely order preparation and pickup.
- Followed safety rules to keep clean driving record with no accidents or incidents.
Pizza Delivery Driver
Pizza Hut
Brookville
05.2018 - 07.2019
- Delivered pizzas promptly to customers across designated neighborhoods.
- Processed cash transactions accurately and ensured customers received correct change.
- Trained new delivery drivers on efficient routes and operational procedures.
- Followed safety protocols for vehicle operation and food handling.
- Answered phone calls from customers placing takeout orders.
- Loaded delivery vehicle with orders and ensured accuracy of order items.
- Ensured order accuracy before deliveries by utilizing a comprehensive checklist.
Crew Member
Subway
Cedarville
03.2018 - 08.2018
- Prepared sandwiches and salads with fresh ingredients, ensuring quality and consistency with standardized recipes.
- Maintained cleanliness of workstations and dining areas, contributing to a safe and welcoming environment for customers.
- Operated cash register, processed transactions, and handled customer payments accurately.
- Assisted customers by taking orders and providing menu recommendations effectively.
- Restocked inventory supplies, including bread, meats, vegetables, and sauces, to ensure smooth operations during peak hours.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Cashier
Allsups
Carlsbad
02.2011 - 04.2013
- Processed customer transactions accurately, contributing to a smooth checkout experience in high-traffic environment.
- Maintained cash register and upheld cash handling procedures to ensure financial accuracy.
- Assisted customers with product inquiries, enhancing customer satisfaction through knowledgeable service.
- Restocked shelves and organized merchandise to enhance store appearance.
Skills
- Team supervision
- Employee training
- Food safety compliance
- Quality control
- Inventory management
- Customer complaint resolution
Certification
- Servsafe
Timeline
Shift Leader
Popeyes
02.2023 - Current
Pizza Delivery Driver
Pizza Hut
05.2018 - 07.2019
DoorDash Delivery Driver
DoorDash
04.2018 - 02.2023
Crew Member
Subway
03.2018 - 08.2018
Cashier
Allsups
02.2011 - 04.2013