Michelle Matusas
Decatur,IL
Summary
Results-driven Director with expertise in operational compliance, staff training, and team collaboration. Proven ability to enhance service quality and foster a positive team culture.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Director
Kids N Fitness
Decatur, IL
09.1998 - Current
- Recruited, trained, and mentored staff while overseeing their performance evaluations.
- Developed and managed staff training programs to improve service quality.
- Oversaw daily operations ensuring compliance with safety standards.
- Implemented marketing strategies to increase enrollment in our program.
- Engaged with parents to effectively address children's needs and concerns.
- Fostered a positive team culture through regular communication and support initiatives.
- Facilitated collaboration between teams by encouraging open communication channels.
Education
Associate of Applied Science - Early Childhood Education
Richland Community College
Decatur, Illinois05-1998
Skills
- Operational leadership
- Staff development
- Operational compliance
- Performance assessment
- Customer relationship management
- Team collaboration
- Community outreach
Certification
- Director Credential
- CPR and First aid certified
- Food Managers Certificate
Timeline
Director
Kids N Fitness
09.1998 - Current
Associate of Applied Science - Early Childhood Education
Richland Community College