Michelle Maultsby
Orlando
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
26
26
years of professional experience
Work History
Manager, Program Support - Emergency Management & Fire Services
Metro-North Railroad
11.2023 - 01.2026
- Manage complex 24/7 operational scheduling for the Grand Central Terminal Fire Brigade (40 members), including rotating shifts, leave administration, medical/OHS compliance, and internal/external training requirements.
- Oversee weekly Kronos payroll close and Fire Brigade timekeeping validation; maintain accurate leave tracking and master scheduling systems.
- Provide daily leadership across budget management, procurement, materials and supplies purchasing, recruitment, and administrative operations.
- Collaborate closely with Station Operations Administration to support Grand Central Terminal and Grand Central Madison operational needs.
Manager, HRBP - Administration
Metro-North Railroad
08.2022 - 11.2023
- Supervised and directed TC and PEP Secretaries, ensuring compliance with departmental protocols and implementing cross-training to maintain seamless operational coverage.
- Led all departmental administrative functions, introducing new computer management techniques that improved productivity, efficiency, and accuracy.
- Managed HRBP departmental accounts, including Occupational Health Services (OHS) and Employee Assistance Program (EAP), by reviewing, approving, and submitting invoices for payment.
Manager of Administrative Services - Legal Dept.
Metro-North Railroad
11.2013 - 08.2022
- Supervised and managed legal secretaries across multiple practice groups, ensuring adherence to protocols and continuity of operations through cross-training.
- Oversaw all administrative operations, implementing process improvements and technology enhancements that increased productivity and accuracy.
- Processed outside counsel and vendor invoices through PeopleSoft.
- Managed and monitored budgets for the Legal and Claims departments.
- Coordinated and facilitated meetings between the Torts Group and Claims Department to ensure timely responses to pleadings, motions, and legal correspondence personally served on Metro-North Railroad.
Insurance Defense Staff Manager
Harrington, Ocko & Monk, LLP
09.2005 - 11.2013
- Managed insurance defense support staff, including recruitment, onboarding, training, and daily workflow oversight to ensure compliance with firm protocols.
- Conducted comprehensive reviews of new personal injury, property damage, and general liability matters to confirm proper service and ensure timely filings.
- Drafted and filed pleadings, reducing risk of court preclusion and procedural errors.
- Developed litigation strategy plans to support resolution through motion practice, settlement, or trial.
- Supported managing partner with case analyses for client consultations.
- Participated in discovery, deposition preparation, and trial preparation in NYS insurance defense litigation, ensuring compliance with client guidelines.
Paralegal / Calendar Clerk
O'Connor, Redd, Gollihue & Sklarin, LLP
07.2000 - 09.2005
- Reviewed and analyzed legal filings to ensure compliance with New York CPLR rules and procedures.
- Drafted pleadings, discovery responses, and motion papers under the direction of insurance defense partners.
- Requested, reviewed, and analyzed medical records to assess causation and damages.
- Independently drafted a Summary Judgment Motion, resulting in a reduced settlement offer accepted by the plaintiff.
Education
Bachelor's degree - Legal Studies
Kaplan University
11.2010
Paralegal ABA Certificate - undefined
Lehman College
01.2004
Legal Secretary Certificate - undefined
Lehman College
06.1999
Associate degree - Computer Information Systems
Suffolk County Community College
01.1993
Skills
- Project management
- Data analysis
- Communication
- Organization
- Problem-solving
- Management
Accomplishments
- Achieved Management to Union transition bycollaborating with different departments with accuracy and efficiency.
Languages
Spanish
Native or Bilingual
Awards
- Metro-North Railroad, Hispanic Heritage Award - Team Leadership & Initiative, 2025-10-01
- Metro-North Railroad, Vaccine Team Excellence Award, 2022-01-01
- Metro-North Railroad, Customer Service Spotlight Award, 2018-10-01
Hispanic Heritage Award
Michelle embodies what it means to be a team player. Her ability to foster professional relationships and work towards common goals is second to none. I cannot think of someone more deserving of this award, and thank The Committee for their work in recognizing Michelle and all other employees being recognized today.
Timeline
Manager, Program Support - Emergency Management & Fire Services
Metro-North Railroad
11.2023 - 01.2026
Manager, HRBP - Administration
Metro-North Railroad
08.2022 - 11.2023
Manager of Administrative Services - Legal Dept.
Metro-North Railroad
11.2013 - 08.2022
Insurance Defense Staff Manager
Harrington, Ocko & Monk, LLP
09.2005 - 11.2013
Paralegal / Calendar Clerk
O'Connor, Redd, Gollihue & Sklarin, LLP
07.2000 - 09.2005
Paralegal ABA Certificate - undefined
Lehman College
Legal Secretary Certificate - undefined
Lehman College
Associate degree - Computer Information Systems
Suffolk County Community College
Bachelor's degree - Legal Studies
Kaplan University