Kimberly H. Jamison
Business Manager
Franklin,NC
Summary
Diligent Manager with strong background in managing business operations and enhancing efficiency. Proven track record of leading teams and implementing process improvements that align with company goals. Demonstrated ability to manage financials and foster collaboration across departments.
Overview
32
32
years of professional experience
Work History
Business Manager to Emergency Services Director/EMS/ EM/ 911 Dispatch/ Fire Services/ 911 Addressing
Macon County Emergency Services
Franklin, NC
07.2025 - Current
- Serves as point of contact for public, media, local, State, and Federal agencies in times of emergency or disaster.
- Compiles reports; prepares and submits quarterly returns; compiles information, files and tracks grant money; assists with the preparations, administration and monitoring of the departmental budget.
- Prepares payroll for the department(s) employees and submits to the finance department for processing; compiles timesheets and tracks employee leave accruals and tracks workers compensation and Family Medical Leave Act cases.
- Answers telephone, greets visitors, provides information or routes callers to appropriate personnel, takes messages as appropriate and answers inquiries from the public, by phone, email or from walk-ins.
- Types a variety of documents including correspondence, forms, reports, purchase orders, requisitions, meeting minutes, etc. where a knowledge of format and presentation is necessary; answers routine correspondence independently.
- Enters a variety of data into computer; verifies statistical and other records for accuracy and completeness; enters and retrieves sensitive and restricted information into computer system.
- Receives and accounts for various revenues; oversees petty cash; prepares and processes invoices, deposits, purchase orders, and refunds.; works directly with ambulance billing company.
- Assists with preparation and maintenance of operational budgets; codes and processes invoice to the appropriate budget; maintains budget proposals, approvals and files; prepares budget transfers, revisions and requests.
- Assists with personnel issues including paperwork and benefits; submits workman's compensation claims.
- Processes requests for information; prepares and maintains paper and electronic files, accounts and other records.
- Operates and maintains a variety of standard office equipment; submits work orders for equipment; maintains repair and/or maintenance records on equipment and vehicles.
- Receives, sorts, processes and distributes incoming and outgoing mail.
- Other duties as required.
- (Todd Seagle, Director) - Website not provided.
Administrative Assistant L to Emergency Services Director/EMS/ EM/ 911 Dispatch/ Fire Services/ 911 Addressing /Office Manager/ Part-time EMT
Macon County Emergency Services
Franklin, NC
05.2001 - 07.2025
- Payroll, Billing Ambulance runs, Accounts Payable, Answer Phones, Maintain Personnel Information, Excellent record keeping, Filing, Typing and operation of regular office equipment.
- Also, Ordering & Purchasing, Customer Service with patients on insurance and billing issues & excellent knowledge of a variety of computer programs (Detailed Below in Qualifications & Special Skills).
- Dispatcher part-time for Macon County- (Started Part-time 05/07/01) Dispatch for EMS, Sheriff Office, Franklin - Highlands Police Departments, North Carolina Highway Patrol, MAMA Helicopter when in county & operation of DCI Terminal.
- Manage Child Passenger Safety Program for County- Check and distribute car seats to infants and children within Macon County. Coordinator of Safe Kid events within the county. Responsible for demographic and logistical aspects of the program, to qualify for additional seats for county.
- Held Current American Heart Association Basic Cardiac Life Support certification. NC EMT-Basic credential; completed the requirements and course of study for NC EMT-Intermediate but never tested out with the state. Responsibilities include: Prehospital treatment and management of cardiac events, traumatic events, diabetic related illnesses, sudden cardiac death events, in all age levels of the population, to both visitors and citizens of Macon County.
- (Warren Cabe, Director) - Website not provided.
Customer Service Specialist
Toccoa Natural Gas- City of Toccoa
Franklin, NC
11.1999 - 10.2001
- Open and close store for regular business hours, take payments, balance tills, and make deposits.
- Dispatch service personnel to desired locations.
- Distribute information to customers regarding Natural Gas usage and conversion, assist Public Relations/Marketing with marketing events.
- Answer incoming calls, typing, filing, photocopies, and fax machine.
- Computer data entry of payments, new customers, and billing refunds.
- Create spreadsheets for classification of customer information, maintain piping records, and daily deposit records.
- Call in locates to One-Call system and take locates from e-mail to distribute to delegated service personnel.
- (Bill Defoor, Superintendent) - Website not provided.
Press Operator
CR Industries
Franklin, NC
09.1995 - 11.1999
- Press operator (from 9/26 to 9/97 was secretary of the Safety Team – took minutes, typed and distributed them)
- (Cecil Sroka, Channel Manager) - Website not provided.
Receptionist & Billing Secretary
Macon Printing
Franklin, NC
05.1995 - 09.1995
- Answer phones, take orders for merchandise, file, run copying equipment, run facsimile machines, minimum computer data entry
- (Eddie Bateman, Manager) - Website not provided.
Cashier
K-mart
Franklin, NC
11.1994 - 06.1995
- Cashier, service desk, answer phones, customer service
- (Roy Bledsoe, Manager) - Website not provided.
Customer Service Desk
West Building Materials
Franklin, NC
09.1994 - 10.1994
- Assisted customers, stock crew, inventory, used computers to look up materials, print labels and order merchandise for the store
- (Jeff Goods, Manager) - Website not provided.
Waitress
Western Sizzlin Steak House
Franklin, NC
07.1994 - 08.1994
- Customer service, maintain premises, and hospitality
- (Mitch Wood, Manager) - Website not provided.
Education
High School - Business classes included typing and Health Occupations
Franklin High School
Franklin, NC06-1995
Customer Service Training Seminars -
Municipal Gas Authority
Toccoa, GATelecommunicator Certification -
Southwestern Community College
Sylva, NCNotary Public -
Southwestern Community College
Sylva, NCNational CPS Certification -
Safe Kids Worldwide
Raleigh, NCEMT-B -
Southwestern Community College
Sylva, NCEMT-I -
Southwestern Community College
Sylva, NCSkills
- Typing
- Windows 95
- Windows 98
- Windows 2000
- Windows XP
- Windows 7
- Windows 11
- Word Perfect 50
- Microsoft Word
- Microsoft Excel
- Adobe Pro
- Microsoft Outlook
- Data entry
- Answering phones
- Payroll
- Ordering
- Accounts payable
- Intake of money
- Balancing tills
- Daily deposits
- Daily logs
- Management
- Financial management
- Customer service
- Project management
Timeline
Business Manager to Emergency Services Director/EMS/ EM/ 911 Dispatch/ Fire Services/ 911 Addressing
Macon County Emergency Services
07.2025 - Current
Administrative Assistant L to Emergency Services Director/EMS/ EM/ 911 Dispatch/ Fire Services/ 911 Addressing /Office Manager/ Part-time EMT
Macon County Emergency Services
05.2001 - 07.2025
Customer Service Specialist
Toccoa Natural Gas- City of Toccoa
11.1999 - 10.2001
Press Operator
CR Industries
09.1995 - 11.1999
Receptionist & Billing Secretary
Macon Printing
05.1995 - 09.1995
Cashier
K-mart
11.1994 - 06.1995
Customer Service Desk
West Building Materials
09.1994 - 10.1994
Waitress
Western Sizzlin Steak House
07.1994 - 08.1994
High School - Business classes included typing and Health Occupations
Franklin High School
Customer Service Training Seminars -
Municipal Gas Authority
Telecommunicator Certification -
Southwestern Community College
Notary Public -
Southwestern Community College
National CPS Certification -
Safe Kids Worldwide
EMT-B -
Southwestern Community College
EMT-I -
Southwestern Community College
Qualifications And Special Skills
approximately 50 wpm, Fluent in: Windows 95, 98, 2000, XP, Windows 7, Windows 11., Fluent with multiple computer programs such as: Word Perfect 5.0, Microsoft Word, Microsoft Excel, Adobe Pro, Manage schedules on Microsoft Outlook, Several billing programs and some Graphics software., Experience with a wide variety of customer service issues, data entry, answering phones, payroll for several departments, ordering, and some accounts payable., Experience with intake of money, balancing tills, daily deposits, and daily logs., Experience of a management position with very little supervision such as the daily responsibilities of opening and closing our customer service center.
Personal Information
Date of Birth: December 8, 1976