Ashley Lemus
Willards,MD
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Worcester County Emergency Services
1 W Market St Snowhill Maryland
02.2025 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Manger/Owner
Cre8ive airbrush
Willards, MD
08.2017 - Current
- Customer service
- Ordering inventory
- Break down and set up
- Banking
- Online orders
- Shipping orders
- Packing orders
Teacher's Aide
Bundles of Joy University
Berlin, MD
10.2019 - 08.2020
Sales Associate
The Children's Place
Ocean City, MD
06.2017 - 05.2018
- Made sure the sales floor was kept clean and together
- Checked out customers in a timely manner
- Processed new shipments and placed on sales floor
Sales Associate
Bath and Body Works
Ocean City, MD
09.2016 - 10.2017
- Checked out customers in a timely manner
- Placed stock on sales floor
- Worked after hours to do floor set-up
Education
High School Diploma - undefined
Dundalk High School
Skills
- Retail Management
- Key Holder
- Sales Management
- Sales
- Store Management Experience
- Childcare
- Babysitting
- Teaching
- Early Childhood Education
- Typing
- Front desk
- Cash handling
- Sales management
- Customer service
- Works Well Under Pressure
- Critical thinking
- Active listening
- Stress tolerance
- Problem-solving
- Crisis management
Certification
- EMD - Emergency Medical Dispatch
- EPD- Emergency Police Dispatch
- EFD -Emergency Fire Dispatch
- CPR
- 90 Hour Infant and toddler
Timeline
911 Emergency Dispatcher
Worcester County Emergency Services
02.2025 - Current
Teacher's Aide
Bundles of Joy University
10.2019 - 08.2020
Manger/Owner
Cre8ive airbrush
08.2017 - Current
Sales Associate
The Children's Place
06.2017 - 05.2018
Sales Associate
Bath and Body Works
09.2016 - 10.2017
High School Diploma - undefined
Dundalk High School