Michelle Maxwell
Huntington Beach,CA
Summary
Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach.
Results-oriented Scheduler highly effective at managing calendars in demanding, fast-paced environments and versed in resource loading and operations sequencing.
Coordinated scheduler driven to optimize procedures and improve productivity. Knowledgeable about calendar management and documentation. Bringing several years of experience in administration and customer service.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
37
37
years of professional experience
Work History
Business Owner Jewelry Consultant
Sparkle and Shine With Missylee
04.2020 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Prepared annual budgets with controls to prevent overages.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Researched target market to discover customer needs and analyze competitor trends.
- Optimized workflow by analyzing operational data and implementing process improvements.
- Conducted audit inspections and independent checks to verify parts and materials.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
Workforce Management Scheduler
Disneyland Resort
02.2001 - Current
- Exceptional Customer Service
- Building relationships with cast members on a daily basis
- responsible for ensuring the quality and productivity of the company's work.
- analyze employee productivity at the individual, departmental, and institutional levels
- Identifying training needs
- track labor time, forecast staffing needs, and improve efficiency.
- collect data on sales, employee productivity, and customer feedback.
- multitask, interact with different types of people
- adapt and excel in a fast-paced, change-oriented environment
- Problem solving
- making sure all business needs are met
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Created, updated, and monitored project schedules for multiple departments.
- Maintained accurate records of all tasks completed by the team.
- Identified areas where processes can be improved upon, resulting in greater efficiency within the team.
Workforce Management Scheduler
Verizon Wireless
04.1994 - 02.2001
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Created, updated, and monitored project schedules for multiple departments.
- Maintained accurate records of all tasks completed by the team.
- Exceptional Customer Service
- Building relationships with cast members on a daily basis
- responsible for ensuring the quality and productivity of the company's work.
- analyze employee productivity at the individual, departmental, and institutional levels
- Identifying training needs
- track labor time, forecast staffing needs, and improve efficiency.
- collect data on sales, employee productivity, and customer feedback.
- multitask, interact with different types of people
- adapt and excel in a fast-paced, change-oriented environment
- Problem solving
- making sure all business needs are met
Assistant Manager
Blockbuster Video
06.1990 - 04.1994
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Exceptional customer service
- Hire, coach, discipline, and terminate employees, conduct performance reviews and monitor employee performance.
- Oversee inventory levels, manage employee schedules, and maintain office or store performance and organized the store.
- Make on-the-spot decisions about large and small issues.
- need to be able to analyze a situation quickly and make an informed decision.
- multitask, interact with different types of people
Restaurant Hostess
Coco's Restaurant
02.1988 - 06.1990
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Exceptional Customer Service
- answer phones, schedule reservations, and organize reservations
- optimizing seating at different tables.
- multitask, interact with different types of people
Education
WFM Training
Anaheim, CAAssociate Of Arts And Sciences -
Golden West College
Huntington Beach, CAHigh School Diploma -
Los Amigos High School
Fountain Valley, CA06.1991
Skills
Customer Service
Teamwork and Collaboration
Strong Work Ethic
Meeting Scheduling
Production Schedules
Service Sales
Production Scheduling
Effective Multitasking
Schedule Management
Computer Skills
Problem-Solving
Staff Coordination
Telephone Etiquette
Calendar Management
Attention to Detail
Timesheet Management
Quote
All progress takes place outside the comfort zone.
Michael John Bobak
Timeline
Business Owner Jewelry Consultant
Sparkle and Shine With Missylee
04.2020 - Current
Workforce Management Scheduler
Disneyland Resort
02.2001 - Current
Workforce Management Scheduler
Verizon Wireless
04.1994 - 02.2001
Assistant Manager
Blockbuster Video
06.1990 - 04.1994
Restaurant Hostess
Coco's Restaurant
02.1988 - 06.1990
WFM Training
Associate Of Arts And Sciences -
Golden West College
High School Diploma -
Los Amigos High School
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