Michelle McAndrew
Capistrano Beach,CA
Summary
Proven Coordinator of Family Faith Formation at St. Edward The Confessor, adept in project coordination and customer service. Excelled in recruiting volunteers and enhancing faith education, while at American Airlines, mastered conflict resolution and schedule management. Demonstrates exceptional relationship building and data entry skills, significantly improving program participation and customer satisfaction. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
17
17
years of professional experience
Work History
Coordinator of Family Faith Formation
St. Edward The Confessor
08.2022 - 12.2023
- Coordinate the K-8th grade faith formation program including Children's RCIA.
- Train and Recruit Catechist and volunteers to lead children in their faith journey while developing a close relationship with Christ. Preparing the students for Sacraments and working together with parents to build a solid faith foundation for ongoing development.
- Organize and train Safe Environment Training.
- Organize and Lead VBS.
- Schedule and Assist families in infant baptisms.
Concierge Admirals Club
American Airlines
08.2006 - 03.2020
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction. Members of the Club would receive immediate flight assistance in all situations.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Assist customers with seat assignments, ticket sales, rebooking of canceled or delayed flights, and hotel accomodations.
Education
Child Development
Saddleback College
Mission Viejo, CAHigh School Diploma -
San Clemente High School
San Clemente, CA06.1983
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Discretion and Confidentiality
- Project Coordination
- Document Management
- Schedule Coordination
- Scheduling and calendar management
Timeline
Coordinator of Family Faith Formation
St. Edward The Confessor
08.2022 - 12.2023
Concierge Admirals Club
American Airlines
08.2006 - 03.2020
Child Development
Saddleback College
High School Diploma -
San Clemente High School
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