Summary
Overview
Work History
Education
Skills
Timeline
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Michelle McArthur

Yuma,AZ

Summary

Service-oriented Associate Manager with commitment to excellence and nearly eight years of experience. Effective collaborator promoting great customer service and sales skills. Proven history of efficiency and reliability.

Overview

11
11
years of professional experience

Work History

Manager Associate II

Hertz Car Rental
11.2015 - 09.2023
  • Kept records accurate, detailed and fully compliant with reporting requirements.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Oversaw training and onboarding process for newly hired employees within Hertz Local Addition.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Customer Service Sales Clerk

Shell Gas Station
06.2012 - 11.2015
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Determined customer needs and interests to recommend service to customers.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.

Education

High School Diploma -

Carpe Diem Collegiate High School
Yuma, AZ
05.2010

Skills

  • Customer Service
  • Information Confidentiality
  • Sales Activities
  • Train Employees
  • Greet Guests
  • Customer Rapport
  • Data Protection
  • Financial Forecasting
  • Sell Products
  • Assist Customers
  • Team Management Experience
  • Managing Customer Needs

Timeline

Manager Associate II

Hertz Car Rental
11.2015 - 09.2023

Customer Service Sales Clerk

Shell Gas Station
06.2012 - 11.2015

High School Diploma -

Carpe Diem Collegiate High School

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Michelle McArthur