Gena Cook

Driven and dedicated Customer Service Leader with a history of delivering customer experience. Leverage proficiency in managing and leading customer service teams to provide top-notch support and satisfaction. Service-oriented Associate Manager with commitment to excellence and more than 34 years of experience. Effective collaborator promoting great communication and organization skills in leading a team. Proven history of efficiency and reliability. Dedicated Consumer Lending professional with a history of meeting company goals utilizing consistent and organized practices in Customer Service. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.