Decorating & Organization
Michelle McCaffrey
Minneapolis,MN
Summary
Dynamic Retail Operations Leader and Educator known for a thoughtful approach to stakeholder engagement, change management, and process optimization. Recognized for driving business growth through exceptional problem-solving and communication. Experienced in project management and training, leveraging data to enhance operational efficiency and customer experiences. Team-first mentality with the ability to see big-picture solutions while focusing on the details necessary for successful execution.
Overview
25
25
years of professional experience
Skills
- Project Management
- Data Analytics
- Change Management
- Cross-Functional Collaboration
- Training & Delivery
- Motivational Leadership
- Test & Rollout Implementation
- Process Improvement
- Influencing Others
- Staff Development
- Teamwork and Collaboration
- Relationship Building
- Problem-Solving
- Operations Management
- Training and mentoring
Work History
Stores Strategy & Growth Leader
Target Corporation
01.2021 - Current
- Implemented a new store operating model across 1,800+ locations, enhancing workload efficiency, customer experience, and ease of operations for team members.
- Developed and executed a comprehensive testing capability focusing on team processes, training, tools, and resources, fostering clear business ownership, a positive team culture, and a robust change management framework.
- Enhanced team culture and development by creating onboarding and training materials, establishing a centralized SharePoint hub for resources, and organizing team meetings, events, and celebrations.
- Trained and mentored teams , driving engagement and successful execution of company strategies, tests, and pilots while advancing leaders' expertise and career development.
- Fostered field team engagement with new strategies through dynamic communication, a comprehensive change management and implementation plan, and resources to ensure effective adoption and sustainability.
Store Merchant & Field Leader
Target Corporation
05.2014 - 01.2021
- Led cross-enterprise teams to develop and execute operational plans for Home & Seasonal categories, contributing to $12 billion in annual revenue growth.
- Built and launched a company-wide in-store event program , driving incremental sales growth, traffic in store, and enhancing customer engagement.
- Increased revenue by $3M through localized opportunities by synthesizing consumer insights, competitive benchmarking, and field feedback. Created forums for trend communication and solution development to support continuous improvement.
- Launched and managed a new localized field leader program , generating $10M in revenue within two years across fewer than 200 stores by accelerating assortment and inventory through traditional merchandising systems.
- Actively contributed to Diversity & Inclusion and Women's Business Councils , supporting organizational initiatives and promoting an inclusive work environment.
Merchandising & Store Operations Analyst
Target Corporation
10.2011 - 05.2014
- Managed up to 8 concurrent projects , delivering enhanced P&L results under tight deadlines while maintaining high-quality standards.
- Developed custom reports and visualizations , providing actionable insights that supported informed decision-making and strategic planning.
- Improved data accuracy by implementing rigorous data management practices with attention to detail, resulting in more reliable reporting and analysis.
- Increased operational efficiency by analyzing and optimizing processes, leading to streamlined workflows and improved productivity
Stores Special Projects Team Leader
Target Corporation
03.2000 - 10.2011
- Set and communicated performance expectations for the team, tracking progress towards goals and providing actionable feedback to drive improvement.
- Delegated responsibilities to 20+ team members based on individual strengths, effectively managing 7 new store openings and over 100 special projects.
- Resolved conflicts among team members, fostering a collaborative and positive work environment that enhanced team cohesion and productivity.
Mobile Learning & Development Consultant
Best Buy
05.2009 - 05.2011
- Developed and implemented monitoring and evaluation frameworks to assess guest engagement and sales performance, guiding targeted team training for the launch of a new cell phone mobile business.
- Enhanced organizational capacity by designing and executing effective training programs and workshops, benefiting over 50 stores and driving improved team performance.
Elementary Teacher
Cedar Park
08.2006 - 06.2009
- Designed and prepared instructional materials for lessons, assignments, and assessments tailored to address individual learning needs and knowledge gaps.
- Implemented innovative classroom management techniques , ensuring an orderly and focused learning environment that enhanced student engagement and productivity.
- Cultivated a positive classroom atmosphere by setting clear expectations and fostering effective communication with students, parents, and staff members.
Core Competencies
- Leadership
- Team Culture
- Merchandising Strategy
- Retail Operations
- Collaboration
- Building Relationships
- Store Operations
- Meaningful Experiences
Education
Bachelor of Science - Elementary Education
Minnesota State
Mankato, MN05.2006
Interests
Arts & Crafts
Party Planning
Farm Animals
School Volunteer
Coaching Youth Sports
Quote
"Owning our story and loving ourselves through that process is the bravest thing we will ever do"
Brene Brown
Work Preference
Work Type
Full TimeContract WorkWork Location
HybridImportant To Me
Company CultureWork-life balanceTeam Building / Company RetreatsCareer advancementTimeline
Stores Strategy & Growth Leader
Target Corporation
01.2021 - Current
Store Merchant & Field Leader
Target Corporation
05.2014 - 01.2021
Merchandising & Store Operations Analyst
Target Corporation
10.2011 - 05.2014
Mobile Learning & Development Consultant
Best Buy
05.2009 - 05.2011
Elementary Teacher
Cedar Park
08.2006 - 06.2009
Stores Special Projects Team Leader
Target Corporation
03.2000 - 10.2011
Bachelor of Science - Elementary Education
Minnesota State
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