Michelle McDuffie
Tallahassee,FL
Summary
Detail-oriented professional with a strong background in customer service and pricing negotiations. Proven ability to enhance vehicle acquisition processes and increase customer satisfaction through personalized experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Car Buyer
GO Pull-It
Tallahassee, FL
12.2025 - Current
- Evaluated vehicle conditions and assessed market values to inform purchasing decisions.
- Negotiated purchase agreements with sellers to secure competitive pricing for inventory.
- Collaborated with team members to streamline vehicle acquisition processes and improve efficiency.
- Assisted in developing vendor relationships to enhance sourcing opportunities for quality vehicles.
- Supported training initiatives for new staff on inspection protocols and purchasing procedures.
- Increased customer satisfaction by providing personalized car buying experiences.
- Gave and documented fair, competitive, and transparent price quotes.
- Managed over 30 customer calls per day.
Vehicle Purchasing Agent
Pick-n-pull Auto And Truck Dismantlers
Tallahassee, FL
11.2023 - 11.2025
- Evaluated vehicle inventories to identify purchasing opportunities and optimize procurement strategies.
- Developed relationships with vendors to enhance supply chain efficiency and reliability.
- Trained junior staff on vehicle evaluation techniques and purchasing best practices to enhance team performance.
- Managed over 25 customer calls per day.
Lead Customer Service Advisor
Pick-n-pull Auto And Truck Dismantlers
Tallahassee, FL
05.2021 - 11.2023
- Oversaw daily operations to enhance customer satisfaction and service efficiency.
- Mentored junior staff on best practices in customer service and conflict resolution.
- Implemented process improvements that streamlined workflows and reduced response times.
- Cultivated strong relationships with customers, resulting in increased loyalty and retention.
- Managed escalated situations, effectively addressing complex issues and providing satisfactory solutions for customers.
- Oversaw daily operations, ensuring timely resolution of customer inquiries and issues.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Maximized sales through expert knowledge of automotive parts and customer needs.
- Assisted customers in navigating warranty claims or returns processes by providing clear instructions and guiding them through necessary steps, resulting in a hassle-free experience.
- Increased sales by 30%.
Custodian
First Christian Church
Midland, TX
03.2019 - 02.2021
- Maintained cleanliness and organization of church facilities to ensure welcoming environment for congregation.
- Operated cleaning equipment, including floor scrubbers and vacuums, to uphold safety and hygiene standards.
- Conducted regular inspections of premises, identifying maintenance needs and reporting issues promptly.
- Assisted in setup and breakdown of church events, ensuring all spaces met functional requirements.
- Maintained cleanliness and sanitation of 15 classrooms of Children's Learning Center, youth center, and playground equipment.
Education
High School Diploma -
New Boston High School
New Boston05-2008
Skills
- Goal oriented
- Ethical behavior
- Customer service
- Multi-tasking strength
- Verbal and written communication
- Relationship building
- Pricing negotiations
- Sales experience
- Materials sourcing
- Cash Handling
- Ordering and purchasing
- Attention to detail
Accomplishments
- Earned “Star” award for staying after hours assisting management and coworkers outside the scope of my position.
- Achieved customer satisfaction by completing title work for used vehicle sales with accuracy and efficiency.
- Supervised team of 6 staff members.
Certification
- First Aid Training - 02/11/2025
- AED Training - 02/11/2025
- CPR Training - 02/11/2025
Languages
English
Native or Bilingual
Timeline
Car Buyer
GO Pull-It
12.2025 - Current
Vehicle Purchasing Agent
Pick-n-pull Auto And Truck Dismantlers
11.2023 - 11.2025
Lead Customer Service Advisor
Pick-n-pull Auto And Truck Dismantlers
05.2021 - 11.2023
Custodian
First Christian Church
03.2019 - 02.2021
High School Diploma -
New Boston High School