Michelle McGriff
Evans,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
Work History
Hospitality Worker
Arsenal Taproom & Kitchen
Augusta, GA
01.2022 - 03.2024
- Cultivated warm relationships with regular customers.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and timely service.
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Trained new staff on operational procedures and customer engagement techniques to maintain service quality.
Early Childhood Teacher's Assistant
The Sanctuary
Evans, GA
08.2018 - 07.2022
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Assisted and supervised up to 14 children through entire school day.
Hospitality Worker
Frog Hollow Hospitality
Augusta, GA
08.2017 - 06.2018
- Collaborated with various team members to meet guests' requests.
- Increased customer service ratings significantly through personable service.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Managed over 50 customer calls per day.
Host
Seminole Casino Coconut Creek
Coconut Creek, FL
07.2014 - 05.2017
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Handled reservations for parties with guests of 80 or more daily.
Education
Associate of Arts - Graphic Design
Augusta Technical College
Augusta, GA01.2030
GED -
Augusta Technical College
Augusta, GA01.2009
Skills
- Data Entry and Maintenance
- Customer Retention Strategies
- Proficient in Windows and Mac OS
- Proficient in Microsoft Office
- Customer Service and Rapport
- Team Player
- Organizational and time management abilities
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- First Aid and CPR certified
Timeline
Hospitality Worker
Arsenal Taproom & Kitchen
01.2022 - 03.2024
Early Childhood Teacher's Assistant
The Sanctuary
08.2018 - 07.2022
Hospitality Worker
Frog Hollow Hospitality
08.2017 - 06.2018
Host
Seminole Casino Coconut Creek
07.2014 - 05.2017
Associate of Arts - Graphic Design
Augusta Technical College
GED -
Augusta Technical College