MICHELLE MCGRIFF
FORT WORTH
Summary
Medical billing administrator with over 20 years of experience in revenue cycle management. Demonstrated adaptability and efficiency in learning new processes. Strong work ethic and effective communication skills contribute to organizational success.
Overview
37
37
years of professional experience
Work History
Finance Secretary
Cooper Missionary Baptist Church
Fort Worth
01.2019 - Current
- Ensure payroll is completed weekly for all employees.
- Develop and maintain financial records, prepare reports, and manage accounts receivable and payable.
- Maintain updated records of all financial transactions, including deposits, withdrawals, and transfers.
- Ensure weekly completion of payroll for all employees.
- Handle confidential financial information securely.
- Create spreadsheets in Microsoft Excel and QuickBooks for record-keeping.
- Deposit funds into the bank weekly to maintain cash flow.
Church Secretary
Cooper Missionary Baptist Church
Fort Worth
09.1989 - Current
- Provide administrative support to the Pastor and ministries, while assisting with community activities to enhance church outreach.
- Maintain membership records; prepare the monthly bulletin and lessons for the ministers and congregation.
- Distribute announcements via links, emails, and texts to keep the congregation informed and engaged.
- Manage, maintain, engage, and interact with the church's social media page.
- Manage and order supply inventory for church functions.
- Perform general clerical tasks and respond to church correspondence to ensure smooth church operations.
Patient Account Representative
Guidehouse Management Solutions
Lewisville
04.2024 - 11.2025
- Worked any correspondence within 24 hours of receipt. Detailed account notes regarding correspondence in the client's system.
- Submitted appeals that were still within the time limit for non-clinical denials.
- Monitored denial trends and payment patterns for specific payers and reported findings to supervisor.
- Worked on assigned denial list and took necessary action to obtain account resolution.
- Requested adjustments for accounts following standard operating procedures.
- Ensured the client followed all state and federal rules and regulations for both billing and HIPAA.
- Documented each account worked in the client's practice management system.
- Made necessary corrections in the client's practice management system.
- Updated patient accounts with correct demographic and insurance information.
- Submitted an updated payer address to ensure the integrity of the insurance master was maintained.
- Worked with the department on facility goals and objectives.
- Worked on special projects to enhance operational efficiency.
Collection Administrator
Mednax Health Solutions
Arlington
08.2018 - 11.2019
- Contributed to collections efforts during two distinct tenures. First time in collections 1/2015-4/2017. Then transferred to Provider Enrollment. When all the PE positions relocated to the corporate location, I transferred back to collections on 8/6/2018. Then our division and office closed in November of 2019. We were laid off.
- Performed analysis on unpaid anesthesia claims to ensure compliance with billing protocols and timely resolutions.
- Managed appropriate documentation for billing follow-ups, collections, and appeals within patient accounts.
- Addressed denials posted within five days of the posting date alongside credit corrections.
- Submitted corrected claims generating $45,000 in revenue within one month.
- Posted payments to patient accounts using MedSuite while in the payment posting department.
- Detected problems requiring management attention for prompt resolution. and escalated them to management for prompt intervention during employment.
Provider Enrollment Specialist
Mednax Health Solutions
Arlington
04.2017 - 08.2018
- Rejoined the collections team to recover outstanding payments efficiently. Transferred to the position from April 3, 2017, to August 6, 2018.
- Enrolled providers in commercial and government insurance plans via online and paper submissions.
- Updated provider profiles in the Intellicred application system efficiently.
- Updated and maintained provider CAQH information online, ensuring accuracy upon approval.
- Submitted licensure information to insurance payers, facilitating efficient credentialing processes.
- Coordinated with insurance payers to obtain timely updates on provider enrollment status.
- Notified collections staff of provider effective dates for claims processing.
Education
High School Diploma -
Greer B. Trimble Technical High School
Fort Worth, TXOngoing Continuing Education and Professional Development
Tarrant County College
Fort Worth, TXSkills
- Revenue cycle management
- Claims resolution
- Insurance verification
- Billing, Denials, & Recoupments
- Payment posting & Credits
- STD, LTD, ADA claims
- Researcher
- Auditing & quality assurance
- Trend identification
- Records management (EMR, EHR)
- Verbal & written communication
- Medical terminology
- Document compliance
- ICD-9 and ICD-10
- Research Medical collections
- Payment Posting
- Government & commercial medical insurance, Council for Affordable Quality Healthcare (CAQH)
- Provider Enrollment, Provider Specialization, & Provider Credentialing
- Computerized medical billing software: Epic Hyperspace 2012, Medsuite, Pecos, Allegra, IDX, Meditech, NextGen, GPMS, Citrix, Rumba, ADP, & Workday, Waystar
- Work from Home (WFH) Remote, Hybrid
- Data entry
- Fast learner & detail-oriented
- MS Office & Internet applications
- Decision making
- General office
- AP/AR
- Financial Application Review
- Texas Notary
Timeline
Patient Account Representative
Guidehouse Management Solutions
04.2024 - 11.2025
Finance Secretary
Cooper Missionary Baptist Church
01.2019 - Current
Collection Administrator
Mednax Health Solutions
08.2018 - 11.2019
Provider Enrollment Specialist
Mednax Health Solutions
04.2017 - 08.2018
Church Secretary
Cooper Missionary Baptist Church
09.1989 - Current
High School Diploma -
Greer B. Trimble Technical High School
Ongoing Continuing Education and Professional Development
Tarrant County College