Jessica Spingola
Lakewood,WA
Summary
Dedicated and experienced professional with a strong foundation in communication and customer service, developed through extensive experience in early childhood education. Certified in Medical Billing and Coding, with additional training in insurance verification, patient registration, and healthcare compliance. Proficient in multitasking, maintaining accurate records, and delivering patient-centered care in fast-paced environments. Eager to leverage newly acquired healthcare expertise alongside a compassionate approach to effectively support patients and providers.
Overview
20
20
years of professional experience
Work History
Secretary and Finance Manager
Good Beginnings Childcare Center
10.2020 - 07.2024
- Managed all aspects of the childcare center’s revenue cycle, including the enrollment process, which begins the center’s collection of revenue to guarantee your customer’s spot.
- Provided administrative support by answering phone calls, managing general office duties- including accounts payable, accounts receivable, and payroll for daycare staff, ensuring accuracy and timely payments.
- Along with the director, helped create yearly budgets that we kept track of monthly.
- Provided excellent customer service, maintaining smooth and open communication over the phone or in person.
- Coordinated schedules and appointments, liaising between parents, staff, and management to ensure smooth daily operations.
- Handled sensitive information, ensuring that all records related to children’s health and family details were kept confidential, according to privacy policies.
- Strong problem-solving and analytical skills, with a track record of researching complex issues and identifying effective solutions.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and capable of learning new systems quickly.
Learning Center Director
LCOP Learning Center
01.2014 - 03.2019
- As a daycare director, I worked closely with Washington’s Department of Social and Health Services (DSHS) to process childcare subsidy authorizations, ensuring families met eligibility requirements. Evaluated and referred children to early intervention services, collaborating with specialists to ensure the provision of necessary care. Additionally, partnered with a healthcare professional to track immunization compliance, verify that children had established pediatric and dental care, and maintain accurate health records. My role required diligence, compliance with regulations, and effective coordination with families, healthcare providers, and government agencies—skills directly applicable to processing referrals and obtaining authorizations in a healthcare setting.
- Oversaw the daily operations, strategic planning, staff management, and overall success of the learning center to ensure that the students received high-quality instruction and care.
- Developed and implemented policies and procedures, assessing the educational needs of students, and ensuring appropriate programs were in place to meet learning center standards.
- Strategically developed and managed the childcare center’s budget to ensure long-term financial sustainability. Oversaw payroll, procurement, and program expenses, closely monitoring financial performance and implementing cost-saving initiatives to optimize resources and maintain self-sufficiency.
- Maintained accurate and organized student and staff records.
- Kept monthly expenses on track by monitoring the tuition coming in compared to the monthly payroll going out.
- Constantly brainstormed ways to generate more revenue, for example, found fundraisers we could include our families in that would bring in at least 50% profit.
- Built effective relationships with parents, teachers, and community organizations to increase awareness and discuss ways to address any learning or behavioral issues.
Learning Center Program Supervisor/Preschool Teacher
LCOP Learning Center
09.2004 - 01.2011
- Supervised the daily operations of the daycare program, ensuring a safe, engaging, and supportive environment for children ages birth to 6 years old.
- Led and managed a team of childcare providers, offering guidance, training, and support to ensure the delivery of high-quality care along with educational activities.
- Developed and implemented curricula and activities that promoted the physical, emotional, and cognitive development of children, ensuring alignment with state standards and age-appropriate learning goals.
- Monitored and evaluated child progress, keeping parents informed with regular updates and addressing any concerns or developmental milestones.
- Ensured compliance with licensing regulations and safety standards, performing regular checks of facilities and equipment to guarantee safety and cleanliness.
- Managed schedules, coordinating activities, mealtimes, naps, and play sessions to ensure balanced daily routines.
- Communicated effectively with parents, providing updates on children’s progress, managing any concerns, and facilitating parent-teacher conferences when necessary.
- Coordinated staff meetings, facilitating open communication and ensuring alignment between caregivers, teachers, and management regarding program goals and daily operations.
- Oversaw program budgeting and resource allocation, ensuring effective use of supplies and materials while maintaining cost-efficiency.
- Handled enrollment and intake processes, managing paperwork, child records, and ensuring accurate data entry for all children in the program.
Education
Bachelor of Science - Health Administration & Management
DeVry University
Tacoma06.2027
Undergraduate Certificate - Medical Billing & Coding
DeVry University
Tacoma, WA12.2024
Skills
- HIPAA Compliance
- Revenue Cycle Management
- Patient Data Entry
- Leadership & Team Management
- Electronic Health Records (EHR/EMR)
- Insurance Verification
- Problem Solving and Conflict Resolution
- Medical Coding
- Medical Terminology
- Detail-oriented
- Excels in a fast-paced environment
- Driven Professional
- Compassionate Patient Interaction
- Effective Planning
Timeline
Secretary and Finance Manager
Good Beginnings Childcare Center
10.2020 - 07.2024
Learning Center Director
LCOP Learning Center
01.2014 - 03.2019
Learning Center Program Supervisor/Preschool Teacher
LCOP Learning Center
09.2004 - 01.2011
Bachelor of Science - Health Administration & Management
DeVry University
Undergraduate Certificate - Medical Billing & Coding
DeVry University