Michelle McKinn
Mesa,AZ
Summary
Experienced with overseeing front-end operations, ensuring high standards and customer satisfaction. Utilizes strong leadership and problem-solving skills to manage daily tasks and challenges effectively. Track record of enhancing team performance and maintaining operational efficiency.
Overview
36
36
years of professional experience
Work History
Assistant Front- End Manager/E-Commerce Lead
Fry’s Food store
07.2019 - 10.2025
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Evaluated employee performance regularly through observation of work habits and providing constructive feedback aimed at continuous improvement.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
Inside Sales/Customer Support
Peddler’s Son Produce
10.2013 - 05.2020
- Answer incoming calls regarding ordering/updates on deliveries/issues with product
- Initial set up on new accounts
- Handle customer service calls regarding credits & refunds
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Afternoon Aide/Crossing Guard
SUSD Tavan Elementary School
09.2011 - 10.2013
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
Toddler Lead Teacher
Campus Children’s Center
04.2009 - 09.2010
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Allowed for ample outdoor discovery time in schedule each day.
- Maintained accurate records of children''s developmental milestones and prepared detailed reports for parent-teacher conferences.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Ensured all children felt valued, respected, and included within the classroom by fostering a culture of empathy and support.
Child Care Provider
Self-Employed Home Child Care
02.1990 - 03.2009
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Introduced children to educational games and activities to boost learning.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Offered outdoor play opportunities daily, promoting physical activity and encouraging children to connect with nature.
- Supported families during transitions such as toilet training or starting school by providing guidance on strategies for success at home.
Telephone Banker III
Chase Bank Call Center
09.1997 - 04.2003
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Assisted customers in navigating online banking platforms, resulting in higher adoption rates.
- Verified customer identity using multi-factor authentication methods to prevent unauthorized access or fraudulent activity on accounts.
- Navigated complex customer issues, escalating to appropriate departments when necessary.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Streamlined call handling processes for increased efficiency and reduced hold times for customers.
Education
Diploma - General Studies
St. Mary’s High School
Phoenix, Az05.1987
Skills
- Communication
- Problem Solving
- Dedicated to Customer Satisfaction
- Customer service
- POS systems proficiency
- Administrative skills
- Listening skills
Timeline
Assistant Front- End Manager/E-Commerce Lead
Fry’s Food store
07.2019 - 10.2025
Inside Sales/Customer Support
Peddler’s Son Produce
10.2013 - 05.2020
Afternoon Aide/Crossing Guard
SUSD Tavan Elementary School
09.2011 - 10.2013
Toddler Lead Teacher
Campus Children’s Center
04.2009 - 09.2010
Telephone Banker III
Chase Bank Call Center
09.1997 - 04.2003
Child Care Provider
Self-Employed Home Child Care
02.1990 - 03.2009
Diploma - General Studies
St. Mary’s High School