Michelle Mcphie
Tooele,Utah
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Scan Cordinatore
Sprouts Farmers Market
04.2021 - 12.2022
- Responsible for maintaining and managing the prices on all products
- Working directly with all department managers, outside vendors and retail customers.
Front Office Manager
Holiday Inn Express & Suites
01.2006 - 02.2021
- Daily overseeing of operational execution and excellence
- Control all operations of the front desk staff
- Responsible for recruiting, training, developing and scheduling staff
- Reconciliation, bank deposits, financial reporting, inspect and resolve all problems relating to guest complaints
- Manage all special requests, group blocks, and coordination of our property management operating system (software)
- Improved guest survey response rates to an average of 90-100% satisfaction
- Won corp
- Award for overall guest satisfaction at 100%.
Case Manager
Zions Bank
01.1995 - 01.2002
- Working with the installment loan department
- I supervised the high risk loan collections.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
Cashier
Maceys
01.2023
- Assisting customers with their purchases
- Creating a helpful and positive shopping experience for our guests.
Skills
- Relationship Building
- Interpersonal Communication
- Appointment Scheduling
- Data Entry
- Handling Complaints
- Active Listening
- Multitasking and Organization
- Reliability
Timeline
Cashier
Maceys
01.2023
Scan Cordinatore
Sprouts Farmers Market
04.2021 - 12.2022
Front Office Manager
Holiday Inn Express & Suites
01.2006 - 02.2021
Case Manager
Zions Bank
01.1995 - 01.2002