Cassandra Bedard

In charge of managing all pricing store wide. Responsible for signage and presentation of products. Worked with and responsible for assistant.

• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
• Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

• Resolved escalated customer complaints professionally while maintaining company reputation.
• Provided regular feedback to employees, fostering a culture of continuous improvement and professional growth.
• Enhanced customer satisfaction with personalized service and prompt issue resolution.
• Ensured compliance with company policies and procedures among all team members while maintaining a positive work environment.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.