Michelle McQueen
Lakeland,FL
Summary
Dynamic Regional Sales Manager with a proven track record at Shine On Lighting, excelling in strategic planning and relationship selling. Achieved significant market share growth through innovative sales strategies and exceptional customer service, fostering strong client relationships and enhancing satisfaction. Expert in territory expansion and effective multitasking, driving business development initiatives.
Overview
18
18
years of professional experience
Work History
Regional Sales Manager
Shine On Lighting
09.2024 - Current
- Developed and implemented regional sales strategies to increase market penetration
- Analyzed sales data to identify trends, opportunities, and areas for improvement.
- Collaborated with marketing teams to align promotional efforts with regional goals.
- Established and maintained strong relationships with key clients to drive repeat business.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Implemented innovative sales strategies that successfully penetrated new markets, boosting regional brand recognition.
- Executed successful promotional events and trade shows.
- Executed successful marketing campaigns to generate new business and expand customer base.
Owner- Operator
Signature Lighting
02.2008 - 09.2024
- Developed operational workflows for daily operations
- Implemented customer service protocols to enhance client satisfaction
- Conducted market research to identify potential growth opportunities
- Coordinated promotional events to boost community engagement
- Established vendor relationships to streamline supply chain operations
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Education
High School Diploma -
Home School
Springfield, MO05.2000
Skills
- Sales leadership
- Customer service
- Strategic planning
- Business development and planning
- Sales expertise
- Deal closing
- Business development
- Relationship selling
- Account management
- Territory expansion
- Lead generation
- Partnership development
- Effective multitasking
- Territory management
- Territory growth
- Client account management
- Sales presentations
- Negotiation and persuasion
- Goal setting
- Conflict resolution
- Customer base development
- Presentations and public speaking
Accomplishments
In addition to two decades in the lighting industry, I also went on to achieve Kichler Lighting’s Presidents awards for selling the most Kichler VLO in the Eastern US.
I have been a member of both the Lakeland and Tampa Kiwanis club for many years, while also serving on the board of directors for the Tampa Kiwanis club.
I was a member of the St. Joseph’s Educational Foundation, and started many charitable events for that organization, including the annual Clays for Kids clay shooting event.
I have served on the committee for the annual charity event for Central Florida Speech & Hearing.
Timeline
Regional Sales Manager
Shine On Lighting
09.2024 - Current
Owner- Operator
Signature Lighting
02.2008 - 09.2024
High School Diploma -
Home School