Michelle Melendez
Rogers,TEXAS
Summary
Youthful and energetic with enthusiasm to work. Detailed-orientated and represents establishment with a friendly and calm demeanor at all times. Eager to deliver hard-working and good listening skills to your company.
Overview
1
1
Certification
Work History
Waitress
Margarita Bar N Grill
10.2022 - 04.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices, and improving overall team performance.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for the host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma -
Rogers High School
Rogers, TX05.2022
Skills
- Customer Service
- Complaint resolution
- Team Collaboration
- Organizational Skills
- Greeting guests
- Accurate money handling
- Strong multitasking
- Adaptable and Flexible
- Warm and Friendly
- Self Motivation
- Active Listening
- Reliable and Responsible
Certification
Certified phlebotomy technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Waitress
Margarita Bar N Grill
10.2022 - 04.2023
High School Diploma -
Rogers High School
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