Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michelle Mendoza

Dallas,TX

Summary

Dynamic Front Desk Receptionist with proven expertise at Dr. David Chen, excelling in customer service and multitasking. Adept at managing patient communications and processing prescriptions, ensuring seamless operations. Bilingual and trustworthy, I leverage strong organizational skills to enhance patient experiences and support quality care delivery.

Overview

14
14
years of professional experience

Work History

Front Desk Receptionist

Dr. David Chen
, TX
01.2018 - 12.2022
  • Handled multiple phone calls and voice messages efficiently.
  • Responded promptly to numerous emails to ensure timely communication.
  • Processed prescriptions by sending them to pharmacies and calling in orders.
  • Managed patient copayment and deductible collections effectively.
  • Checked patients in and out using Athena software for streamlined operations.
  • Organized and scanned intake documents into Athena for accurate record-keeping.
  • Monitored patient vitals to support quality care delivery.
  • Coordinated virtual appointment setups for enhanced patient access.

Front Desk Receptionist

DNS MRI
DeSoto, Texas
10.2017 - 01.2018
  • Checked patients in and out using Athena system efficiently.
  • Managed paperwork including MRI orders, billing slips, work excuses, and sedation forms.
  • Processed authorizations and verified benefits and eligibility for services.
  • Collected MRI copayments and managed payment plans for all patients.
  • Entered MRI charges accurately to ensure proper billing.
  • Answered multiple phone calls to assist patients with inquiries.
  • Scheduled MRI appointments by contacting patients directly.

Front Desk Receptionist

North Texas Neurological
Dallas, TX
08.2016 - 10.2017
  • Conducted daily verification of insurance for patient appointments.
  • Managed multiple telephone calls efficiently to assist patients.
  • Contacted patients to remind them of upcoming appointments.
  • Checked patient vitals to ensure accurate health monitoring.
  • Informed patients about referrals from other doctors promptly.

CSR, Sales

Baja Auto Insurance
Dallas, Texas
07.2012 - 08.2015
  • Introduced customers to car insurance and homeowner products and services.
  • Provided quotes for car and homeowner insurance to potential clients.
  • Processed payments and handled incoming telephone inquiries.
  • Maintained and balanced cash drawer to ensure accuracy.
  • Managed customer portfolios while strengthening relationships and cross-selling financial services.

Cashier

Exxon Gas Station
Balch Springs, Texas
05.2009 - 07.2012
  • Processed 15 to 20 customer transactions hourly with zero errors through attention to detail.
  • Maintained and balanced cash drawer to ensure accurate financial records.
  • Answered front-end phone inquiries, providing exceptional customer service.
  • Managed daily inventory to optimize stock levels and availability.

Education

High School Diploma -

Mesquite High School
Mesquite, TX
05-2009

Skills

  • Customer service expertise
  • Bilingual communication
  • Verbal and written proficiency
  • Trustworthy and ethical conduct
  • Confident interpersonal interactions
  • Multitasking efficiency
  • Pressure management
  • Telephone and computer proficiency
  • Microsoft Office skills
  • Sales techniques knowledge
  • Leadership in team initiatives
  • Independent organizational skills

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Front Desk Receptionist

Dr. David Chen
01.2018 - 12.2022

Front Desk Receptionist

DNS MRI
10.2017 - 01.2018

Front Desk Receptionist

North Texas Neurological
08.2016 - 10.2017

CSR, Sales

Baja Auto Insurance
07.2012 - 08.2015

Cashier

Exxon Gas Station
05.2009 - 07.2012

High School Diploma -

Mesquite High School

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