Michelle Mera
Charlotte,NC
Summary
Dynamic and results-oriented professional with a proven track record at Novant Health, Inc, where I enhanced customer satisfaction through effective dispute resolution and compassionate assistance. Skilled in analytical thinking and strong communication, I excel in delivering high-quality outcomes across diverse roles. Expertise in organizational skills and problem identification drives success in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Collection Analyst
Novant Health, Inc
05.2021 - Current
- Increased customer satisfaction by effectively resolving disputes and negotiating payment arrangements.
- Managed multiple projects simultaneously, maintaining high-quality deliverables.
- Entered patients notes, updated demographics, and Insurance information on patient's accounts.
- Acted as the security liaison, creating requests for accessing the system to employees, and vendors.
Patient Account Representative III
Novant Health, Inc
11.2019 - 05.2021
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Ensured excellent customer service by promptly providing detail account information.
- Handled administrative tasks including updating demographics, insurance information and discussing payment options.
Freelance Illustrator
Self-employeed
06.2018 - 02.2020
- Increased client satisfaction by delivering high-quality illustrations within tight deadlines.
- Worked with clients to understand desired outcomes and requirements.
- Experimented with variety of styles and techniques to produce unique works of art.
- Applied color theory and lighting techniques in drawings and illustrations to add excitement, focus, and depth.
Server, and Bartender
La Parrilla Mexican Restaurant
04.2015 - 06.2018
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Dental Assistant
Dr. John Gouch, DDS.
01.2013 - 11.2016
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Education
Bachelor of Arts - Illustration
Savannah College of Art And Design
Savannah, GA05.2018
Print Shop Certificate
Central Piedmont Community College
Charlotte, NC02.2010
Skills
- Self-Motivation and Drive
- Strong Communication Skills
- Organizational Skills
- Analytical and Critical Thinking
- Problem Identification
Languages
Spanish
Native or Bilingual
Timeline
Collection Analyst
Novant Health, Inc
05.2021 - Current
Patient Account Representative III
Novant Health, Inc
11.2019 - 05.2021
Freelance Illustrator
Self-employeed
06.2018 - 02.2020
Server, and Bartender
La Parrilla Mexican Restaurant
04.2015 - 06.2018
Dental Assistant
Dr. John Gouch, DDS.
01.2013 - 11.2016
Bachelor of Arts - Illustration
Savannah College of Art And Design
Print Shop Certificate
Central Piedmont Community College