Michelle Michaud
Crystal City,MO
Summary
Detail-oriented Business Professional with expertise in Administrative Excellence and Customer Service. Proven ability to manage reception duties with high accuracy, facilitating smooth operations and enhancing client satisfaction. Holds Missouri Notary Public certification, skilled in multitasking and problem-solving within collaborative environments. Seeking Office Administrator or Executive Assistant roles to leverage skills in streamlining operations and supporting organizational objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Caregiver
Personal Family Member
02.2025 - 09.2025
- Enhanced daily living through assistance with hygiene, dressing, and mobility.
- Facilitated social engagement by providing companionship and emotional support activities.
- Managed household tasks including meal prep, light cleaning, and grocery shopping.
- Supported health management with medication reminders and health monitoring communications.
- Provided transportation for medical appointments and assisted with various errands.
Compliance Specialist
River City Casino
05.2023 - 01.2025
- Ensured compliance by submitting accurate Currency Transaction and Suspicious Activity Reports.
- Validated financial reports, enhancing accuracy and supporting compliance initiatives.
- Conducted Title 31 audits, maintaining consistent adherence to federal regulations.
- Refined self-exclusion processes and upgraded transaction monitoring systems effectively.
- Spearheaded compliance audit initiatives, improving overall regulatory conformity.
- Implemented robust Title 31 compliance protocols and risk assessment frameworks.
Business Office Manager/Owner Operator
PuroClean Restoration Professionals
07.2016 - 01.2023
- Ensured compliance with data security protocols through meticulous record maintenance.
- Managed inventory of office supplies, equipment, and furniture for operational efficiency.
- Sustained a clean, safe office environment by overseeing maintenance and repairs.
- Coordinated meetings and appointments, enhancing staff and client scheduling efficiency.
- Facilitated smooth communication by handling correspondence and directing inquiries appropriately.
- Recorded financial transactions and reconciled accounts, maintaining accurate financial records.
Regulatory Compliance Auditor
River City Casino/ Lumiere Place Casino
03.2011 - 06.2016
- Ensured compliance by submitting timely Currency Transaction and Suspicious Activity Reports.
- Verified accuracy of financial reports, enhancing overall compliance processes.
- Led Title 31 audits, maintaining adherence to federal regulations consistently.
- Strengthened financial verification procedures and optimized self-exclusion processes effectively.
- Streamlined suspicious activity reporting and currency transaction documentation procedures.
Education
No Degree - Business
Lindenwood University
Saint Charles, MO01-1993
Skills
- Respectful and compassionate
- Time management
- Problem-solving
- Documentation skills
- Due diligence
- Operations support
Certification
- Driver's License
- Missouri Gaming License
- Certified Notary Public
- State of Missouri Notary Public valid through June 2027.
Languages
English
Timeline
Caregiver
Personal Family Member
02.2025 - 09.2025
Compliance Specialist
River City Casino
05.2023 - 01.2025
Business Office Manager/Owner Operator
PuroClean Restoration Professionals
07.2016 - 01.2023
Regulatory Compliance Auditor
River City Casino/ Lumiere Place Casino
03.2011 - 06.2016
No Degree - Business
Lindenwood University