Michelle Miller
Evans,GA
Summary
Experienced banking professional with recognized strengths in leaderships. Especially adept at creating and implementing initiatives to foster innovation. Strategic thinker with passion for financial inclusion.
Overview
16
16
years of professional experience
Work History
Branch Manager
SRP Federal Credit Union
02.2019 - Current
- Implementing creative strategies for branch performance using key performance indicators to ensure objectives are met or exceeded.
- Developing and maintaining relationships with small business owners, referral partners, philanthropic organizations, and COIs.
- Coaching and developing action plans for team member growth and professional development.
- Partnered as lead on projects for innovation in community development and to attract and engage a younger member demographic.
- Guide and develop processes and procedures to ensure compliance with regulatory requirements and risk mitigation.
Branch Manager And Consumer Loan Officer
Augusta VAH Federal Credit Union
09.2014 - 02.2019
- Successfully managed daily branch operations including member service, lending production and product sales.
- Engaged branch employees in daily processes with positive motivational techniques for optimal performance.
- Developed and maintained relationships with American Federation of Government Employees and staff of Charlie Norwood VA Medical Centers to form lasting partnerships in service to veterans.
- Reviewed and drafted amendments for designated policies and procedures.
- Analyzed loan applications and supporting documents to underwrite member loan requests.
- Implemented sales and service strategies for member loyalty and retention.
- Directly trained new employees assigned to branch to develop Teller, MSR, and Loan Processing skills.
CPI Administrator
Augusta VAH Federal Credit Union
09.2014 - 01.2019
Loan Processor
Augusta VAH Federal Credit Union
07.2010 - 2014
Teller/MSR
Augusta VAH Federal Credit Union
06.2008 - 07.2010
Education
2005-2008
University Of South Carolina - Aiken
Aiken, SCSkills
- Branch Operations Management
- Collaborative Leadership
- Strategic Thinking
- Relationship Building
- Development and Training
- Creative Problem Solving
- Resilient and Adaptable
- Risk Assessment and Mitigation
- Regulatory Compliance
- Product marketing
Timeline
Branch Manager
SRP Federal Credit Union
02.2019 - Current
Branch Manager And Consumer Loan Officer
Augusta VAH Federal Credit Union
09.2014 - 02.2019
CPI Administrator
Augusta VAH Federal Credit Union
09.2014 - 01.2019
Loan Processor
Augusta VAH Federal Credit Union
07.2010 - 2014
Teller/MSR
Augusta VAH Federal Credit Union
06.2008 - 07.2010
2005-2008
University Of South Carolina - Aiken