Michelle Miller
Summerville,SC
Summary
Highly experienced and well-trained nursing professional with sound clinical knowledge honed over a 30-year career. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
31
31
years of professional experience
Work History
Regional Transfer Center RN
MUSC
Charleston, SC
10.2020 - Current
- Call center connecting physicians from outside hospitals to MUSC physicians to coordinate the transfer of patients to MUSC facilities.
- Registration and management of patient information to maintain accurate, detailed records.
- Obtained updates from outside hospitals if patient is on waitlist.
- Bed management of 16 hospitals. Coordination of admissions within MUSC facilities, due to changing levels of care. Coordination of admissions from clinics, ER, PACU, and home. Coordination of outside facility transfers.
- Coordinated with HSC and nursing unit supervisors to facilitate the placement of patients, keeping beds open or blocked due to staffing needs.
- Received calls for acute telestroke with paging of appropriate team based on hospital location.
- 2022-present RN Supervisor for Regional Transfer Center
- Coordinated orientation program for newly hired RNs.
- Assisted in developing budgets, staffing plans and resource allocations for the nursing unit.
- Identified training needs of nurses and provided appropriate instruction and coaching as needed.
- Maintained records of staff attendance, payroll and other personnel data.
- Facilitated communication between physicians, nurses, ancillary departments, families and other healthcare providers.
- Reviewed medical charts to ensure accuracy of documentation and appropriateness of orders.
- Performed personnel interviewing, hiring, disciplinary actions and dismissals.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Case Manager
Summerville Medical Center
Summerville, SC
06.2018 - 11.2023
- General Case Manager duties, including discharge planning and intake assessments.
- Coordination of post-acute services based on patient and family needs.
- Referrals sent for insurance approval for services including home health, SNF, long-term care, and rehab services.
- Obtaining appropriate medical equipment based on clinical needs and documentation.
- Arranging delivery of medical equipment to facilitate patient discharge.
- Utilization of Midas to document notes and perform Medicare and Unfunded reviews based on clinical information and medical orders using the application of InterQual criteria.
- Day one, concurrent, and extended stay reviews experience.
- Daily management of observation status patients to facilitate discharge, or change to inpatient status, depending on patients' response to treatment and test results.
- Participating in Multidisciplinary Rounds to meet patients' needs and update plan of care in NATE.
- Recognizing barriers to discharge and facilitate ways to overcome them
- Provide timeline for discharge and resource management of discharge needs.
N I C U L E V E L I I - I I I
MUSC
Charleston, SC
01.2018 - 06.2018
- Care of preemie and term infants requiring intensive medical care
- Experience with ventilators, chest tubes, vasoactive drips, invasive lines, lab draws
- Patient advocate with focus on family centered care
- Participation in Multidisciplinary Rounds.
N I C U L E V E L I I I
UC Irvine Medical Center
Orange, CA
10.2017 - 11.2017
- (7 weeks traveler) Assisted with education of staff during conversion to Epic charting system in Level II NICU.
N I C U L E V E L I I I
Sutter Medical Center
Sacramento, CA
08.2017 - 10.2017
- (13 weeks traveler) Care of preemie and term infants requiring intensive medical care in Level III NICU.
N I C U
Driscoll Children's Hospital
Corpus Christi, Texas
12.2016 - 07.2017
- (Traveler for 2 consecutive contracts) Care of preemie, and term infants requiring intensive medical care in Level III NICU
- Participation in Multidisciplinary Rounds
- Experience with a large population of babies with congenital cardiac and genetic disorders
- Surgical recovery, management of sepsis
- Participation in Multidisciplinary Rounds
- Patient advocate with focus on family centered care
- Education of parents in infant feeding and care, disease processes, congenital anomalies
N I C U
Children's Hospital of the King's Daughters, NICU Level IV
Norfolk, Virginia
08.2016 - 11.2016
- (13 weeks traveler) Care of micro preemie at 23 weeks, preemie, and term infants requiring intensive medical care
- Experience with oscillators, JET and conventional ventilators
- Patient advocate with focus on family centered care.
P I C U
Mission Hospital
Asheville, NC
03.2016 - 11.2016
- Care of children experiencing trauma requiring ICU including: seizures, gun shot wounds, craniotomy with Camino, sepsis and shock, pneumonia, flu, metabolic insufficiencies, post surgical, and oncology care.
N I C U L E V E L I I I
Mission Hospital
Asheville, NC
09.2012 - 03.2016
- Care of micro preemie at 23 weeks, preemie, and term infants
- Specialized training of ventilators and oscillators, vasoactive drips and invasive lines
- Chest tubes, surgical recovery, therapeutic hypothermia, management of sepsis, gastroschesis and short gut, management of Neonatal Abstinence Syndrome
- Patient advocate with focus on family centered care and education of caregiver
- Participation in Multidisciplinary Rounds.
P E D I A T R I C S
Mission Hospital
Asheville, NC
01.2012 - 09.2012
- Worked as staff nurse in pediatrics
- Float to PICU, NICU to assist with staffing
- Chemotherapy certification through Mission Health with maintenance of certification through APHON.
P A C U
Mission Hospital
Asheville, NC
01.2006 - 01.2011
- With specialized training in post operative patient care, airway management, assisting with peripheral nerve blocks and spinal anesthesia, preparing patients for surgery, discharge of same day surgery patients
- Relief charge duties
- NUS 2010-2011 of 24 bed PACU in a Level 1 trauma center
- Performed staff evaluations, interviews, data collection, coordination of daily assignments and staffing
- Developed schedule using tracks to cover unit with varying 12 hour shifts.
Case Manager
Advent Health Hendersonville
Hendersonville, NC
07.2008 - 05.2010
- Working with physicians in the ER in meeting admission and continued stay criteria using InterQual
- Providing patients with appropriate resources and follow up care
- Assisting with transfer of patients to/from other hospitals or facilities
- Chart audits for Medicare recipients
- Case Manager was House Supervisor for 200 bed facility.
C A R D I A C C A T H L A B
Mission Hospital
Asheville, NC
11.2003 - 02.2006
- Cardiac Cath Lab: 2003-2006
- Circulate, monitor, and scrub
- Training in invasive cardiology procedures including cardiac cath, peripherals, PCI, and stenting
- Knowledge of patient care with advanced procedures including angiojet, IVUS, rotablator, temporary pacer, and IABP
- Knowledge and use of vasoactive drips, treatment of patients experiencing chest pain/STEMI, sheath pulls, hemodynamic monitoring
- Emergency management of patients, precept staff, relief charge duties
- Developed power point used for orientation to STEMI and PCI
- Resource person for Phillips Flat Panel System
- QI coordinator with specific duties including process improvement, inservice/educate staff, point of care testing, quarterly correlation studies with ACT and Oxicom equipment, chart audits and code blue record review, monitoring of inter procedural events, chair of QI committee
- STEMI data collection with compilation of data quarterly
- STEMI data used to start program with area hospitals in coordination and transfer of patients, develop standard treatment protocols, and follow national guidelines.
C A R D I A C I C U
Mission Hospital
Asheville, NC
01.2000 - 01.2003
- Vasoactive drips, treatment of chest pain, STEMI, sheath pulls, ventilators, hemodynamic monitoring, balloon pumps, CRRT resource person for staff, pacemakers, assist with education and precept staff, charge nurse duties, resource for Cerner documentation.
C A R D I A C P R O G R E S S I V E C A R E
Mission Hospital
Asheville, NC
03.1995 - 09.2000
- Telemetry, care of post op CABG, chest tubes, pericardial pacing and wires, pre and post op teaching
- Preceptor for staff and travel nurses
- Relief charge nurse with duties including daily staffing and assignments, handling staff or patient complaints, patient rounding for 4 years
- Coordinate transfers and admissions including bed assignments
- Provided self scheduling and management of staffing for 4 years.
R N
Thoms Rehabilitation Hospital
Asheville, North Carolina
01.1994 - 01.2000
- Specialized training in rehabilitation: taking care of patients with spinal cord injuries, intermittent catheterization, bowel care, head trauma, amputees, stroke, relief charge duties, staffing and assignments, precept staff.
R N
Iredell Memorial Hospital
Statesville, North Carolina
01.1994 - 01.1995
- RN duties working PRN in the staffing pool areas such as medical, surgical, pediatrics, oncology, renal and women's services.
Education
BACHELOR OF SCIENCE IN NURSING - NURSING
Lenoir Rhyne College
Hickory, NCSkills
- Professional
- Personable
- Articulate
- Aptitude for developing new skills
- Positive attitude
- Ability to work autonomously
- Employee Recruitment and Hiring
- Interdepartmental Functions Coordination
- Employee Work Scheduling
- Critical Thinking
- Epic Systems
- Excellent Communication
- Mentor abilities
- Team Collaboration
- Schedule Management
- Interpersonal Skills
- Staff Supervision
- Task Prioritization
- Adaptability and Flexibility
Timeline
Regional Transfer Center RN
MUSC
10.2020 - Current
Case Manager
Summerville Medical Center
06.2018 - 11.2023
N I C U L E V E L I I - I I I
MUSC
01.2018 - 06.2018
N I C U L E V E L I I I
UC Irvine Medical Center
10.2017 - 11.2017
N I C U L E V E L I I I
Sutter Medical Center
08.2017 - 10.2017
N I C U
Driscoll Children's Hospital
12.2016 - 07.2017
N I C U
Children's Hospital of the King's Daughters, NICU Level IV
08.2016 - 11.2016
P I C U
Mission Hospital
03.2016 - 11.2016
N I C U L E V E L I I I
Mission Hospital
09.2012 - 03.2016
P E D I A T R I C S
Mission Hospital
01.2012 - 09.2012
Case Manager
Advent Health Hendersonville
07.2008 - 05.2010
P A C U
Mission Hospital
01.2006 - 01.2011
C A R D I A C C A T H L A B
Mission Hospital
11.2003 - 02.2006
C A R D I A C I C U
Mission Hospital
01.2000 - 01.2003
C A R D I A C P R O G R E S S I V E C A R E
Mission Hospital
03.1995 - 09.2000
R N
Thoms Rehabilitation Hospital
01.1994 - 01.2000
R N
Iredell Memorial Hospital
01.1994 - 01.1995
BACHELOR OF SCIENCE IN NURSING - NURSING
Lenoir Rhyne College