Michelle Miller
Self Employed Services
Cedar Falls,IA
11
years of professional experience
Adaptable and organized professional with extensive experience in property inspections and client management. Proven ability to maintain confidentiality while delivering tailored solutions that improve operational efficiency and enhance customer satisfaction.
Work History
Property Inspector/Residential Cleaner
3 Years 2 Months- Conducted comprehensive property inspections to identify code violations and safety hazards.
- Collaborated with property management to develop maintenance recommendations based on inspection findings.
- Maintained high standards of cleanliness and organization across all assigned properties.
- Oversaw inventory management of cleaning supplies, ensuring adequate stock levels were maintained.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Streamlined inspection processes, enhancing efficiency and accuracy of assessments conducted.
- Increased accuracy of inspection reports through meticulous attention to detail and consistent documentation practices.
Self Contractor
6 Years 8 Months- Developed strategic solutions that improved operational efficiency and reduced turnaround time for services.
- Coordinated with clients to gather requirements and provide tailored service options, enhancing customer engagement.
- Implemented quality control measures that increased accuracy in service delivery and minimized errors.
- Managed project timelines and deliverables to ensure client satisfaction and adherence to specifications.
- Established long-term relationships with clients, resulting in increased repeat business.
Job File Coordinator
1 Year 6 Months- Coordinated project timelines to ensure timely completion of restoration services.
- Managed communication between clients and team members for effective service delivery.
- Assisted in scheduling and dispatching crews to optimize operational efficiency.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
Operations Manager
3 Years 2 Months- Streamlined scheduling processes to enhance service delivery and improve client satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Phone/Customer Skills: Phone support, outbound calling, client communication, active listening, conflict resolution
- Set up scheduling for new and existing clients
- Collected payments upon completion of Tasks performed by employees
Education
High School Diploma
Skills
Organized
Reliability
Professional Communication
Confidentiality and Privacy
Comfortable learning new systems and office procedures
Timeline
Property Inspector/Residential Cleaner
Epm Iowa
07.2023 - CurrentRead More
Self Contractor
Self Employed Services
01.2020 - CurrentRead More
Job File Coordinator
ServPro
07.2018 - 01.2020Read More
Operations Manager
Maid Pro Services
05.2015 - 07.2018Read More
East High School
High School Diploma
Read More