Michelle Miller
Airgas, an Air Liquide
Desloge ,MO
16
years of professional experience
Results-driven professional with extensive experience in managing branch operations and leading high-performing teams. Skilled in optimizing inventory management and cultivating customer relationships, contributing to improved satisfaction ratings and revenue growth.
Work History
Branch Manger
5 Years 10 Months- Led branch operations, ensuring compliance with safety standards and company policies.
- Managed team performance through coaching, training, and regular feedback sessions.
- Developed strategic sales initiatives to enhance market penetration and customer engagement.
- Analyzed financial reports to drive budgeting decisions and optimize resource allocation by reducing cost and building efficiency.
Store Manager
3 Years- Oversaw daily store operations to enhance customer experience and optimize sales performance.
- Trained and mentored staff on product knowledge, customer service, and operational procedures.
- Implemented inventory management practices to ensure stock availability and minimize shrinkage.
- Developed strategic promotional displays to increase foot traffic and drive seasonal sales.
Customer Service Manager
2 Years 2 Months- Mentored staff, fostering a culture of continuous learning and development within the customer service team.
- Analyzed training needs and tailored content for diverse learning styles.
- Developed and executed merchandising strategies to optimize product placement and enhance customer engagement.
- Led planning committees for events, ensuring alignment with organizational goals and community impact initiatives.
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
Zone Manager
5 Years 2 Months- Led branch operations, ensuring compliance with safety standards and company policies.
- Managed team performance through coaching, training, and regular feedback sessions.
- Developed strategic sales initiatives to enhance market penetration and customer engagement.
- Analyzed financial reports to drive budgeting decisions and optimize resource allocation by reducing cost and building efficiency.
Education
Associate of Arts - Management
Skills
Merchandising strategy & Operation Management
Problem-solving
Client communication
Strategic thinking/planning
Project planning/development
Coaching and development
Sales ops & process optimization
Motivational leadership style
Timeline
Branch Manger
Airgas, an Air Liquide
12.2020 - 10.2026Read More
Store Manager
JOANN Fabrics and Crafts
12.2017 - 12.2020Read More
Customer Service Manager
Khols Department Store
09.2015 - 11.2017Read More
Zone Manager
Walmart.com
07.2010 - 09.2015Read More
American Public University
Associate of Arts from Management
Read More