Michelle Milliken
Indianapolis,IN
Summary
Self-motivated professional offering highly developed communication and organizational skills. Experienced in creating solutions to problems by consistently taking a practical, results-oriented approach. Strong ability to effectively manage multiple projects.
Overview
29
29
years of professional experience
Work History
Manager of Product
Eccovia, Inc.
02.2020 - 01.2023
- Managed cross-functional team and stakeholder communication, and oversaw product development from inception to implementation
- Implemented and maintained strict compliance specifications related to programs administered by federal agencies such as Housing and Urban Development, Health and Human Services, and Veteran’s Affairs
- Delivered product updates on-time and with significant end user feedback
- Utilized Jira and Confluence to manage tasks, workflows, daily scrum, sprint planning, and retrospective meetings for multiple agile teams
Project Manager
@Work Solutions, Inc.
05.2012 - 02.2020
- Evaluate and maintain HMIS compliance with the HMIS Data Standards and other federal partners
- HMIS trainer for Indiana Balance of State, City of Philadelphia and Georgia Balance of State
- Create detailed training manuals specific to software, project type and local policies and procedures
- Prioritize and manage HMIS help desk tickets from over 1000 end users
HMIS Administrator
Coalition for Homelessness Intervention and Prevention
09.2008 - 05.2012
- Complete administrative responsibility for the Supportive Housing Grant for the Homeless Management Information System (HMIS), including the implementation of the $6.3 M in ARRA Homeless Prevention and Rapid Rehousing Program
- Ongoing development of HMIS protocols and trainings in response to ever-changing local, state and federal requirements including HUD, VA and HHS
- Presenter at National Alliance to End Homelessness Conference
Office Administrator
Cambridge Capital Management Corporation
07.2007 - 09.2008
- Manage a high-volume workflow in a fast-paced environment through effective organization & planning
Legislative Liaison
Indiana Department of Homeland Security
08.2006 - 07.2007
- Directed the development of agency legislative initiatives and participated in the development of agency policy, priorities and goals, outside of legislation
- Coordinated, prepared and delivered testimony on pending legislation affecting the ISDH and IDHS to stakeholders, various legislative committees and study commissions of the Indiana General Assembly
- Ensured that all communication from the Governor’s office, federal legislative offices and members of the Indiana General Assembly were responded to effectively and promptly
Director of Legislative Affairs
Indiana State Department of Health
03.2005 - 07.2006
- Directed the development of agency legislative initiatives and participated in the development of agency policy, priorities and goals, outside of legislation
- Coordinated, prepared and delivered testimony on pending legislation affecting the ISDH and IDHS to stakeholders, various legislative committees and study commissions of the Indiana General Assembly
- Ensured that all communication from the Governor’s office, federal legislative offices and members of the Indiana General Assembly were responded to effectively and promptly
Corporate Lobbyist
Gibson & Leppert, LLC
10.2003 - 09.2004
- Worked directly with elected officials and agency personnel regarding legislative and policy issues
- Coordinated the marketing efforts of the Coalition for a Healthy and Active America, a statewide campaign to raise awareness regarding the issue of childhood overweight and obesity
- Clients included Wal-mart, Coca-Cola Enterprises, and The Nature Conservancy
Director of Public Policy & Advocacy
MCCOY, INC
03.2000 - 10.2003
- Conducted youth forums on violence, education and civic engagement
- Instrumental in legislative efforts regarding curfew, alternative education, charter schools, Amber Alert, Commission on Abused & Neglected Children and the Governor’s Juvenile Law Commission
Legislative Assistant
Indiana State Senate
08.1998 - 03.2000
- Represented senators before tour groups, lobbyists and constituents
- Researched and solved constituent problems
Educator
Greenfield Central Community School Corporation
Greenfield, IN
09.1997 - 05.1998
Educator
Decatur Metropolitan School District
Indianapolis, IN
08.1996 - 06.1997
Educator
Grand Prairie Independent School District
Grand Prairie, TX
08.1994 - 06.1996
Educator
Evansville-Vanderburgh School Corporation
Evansville, IN
01.1994 - 07.1994
Education
Bachelor of Arts - Secondary Education, United States History, Psychology, Geography
UNIVERSITY OF EVANSVILLE
Evansville, IN01-1992
Skills
- Product analytics
- Product vision
- Strategic thinking
- Partnership development
- Data-driven decision making
- Customer empathy
Timeline
Manager of Product
Eccovia, Inc.
02.2020 - 01.2023
Project Manager
@Work Solutions, Inc.
05.2012 - 02.2020
HMIS Administrator
Coalition for Homelessness Intervention and Prevention
09.2008 - 05.2012
Office Administrator
Cambridge Capital Management Corporation
07.2007 - 09.2008
Legislative Liaison
Indiana Department of Homeland Security
08.2006 - 07.2007
Director of Legislative Affairs
Indiana State Department of Health
03.2005 - 07.2006
Corporate Lobbyist
Gibson & Leppert, LLC
10.2003 - 09.2004
Director of Public Policy & Advocacy
MCCOY, INC
03.2000 - 10.2003
Legislative Assistant
Indiana State Senate
08.1998 - 03.2000
Educator
Greenfield Central Community School Corporation
09.1997 - 05.1998
Educator
Decatur Metropolitan School District
08.1996 - 06.1997
Educator
Grand Prairie Independent School District
08.1994 - 06.1996
Educator
Evansville-Vanderburgh School Corporation
01.1994 - 07.1994
Bachelor of Arts - Secondary Education, United States History, Psychology, Geography
UNIVERSITY OF EVANSVILLE