Michelle Milliken
Lesterville,MO
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
Work History
Benefit Program Technician
State of Missouri - Social Services - Family Support Division
09.2025 - Current
- Processed applications, recertifications, and case changes with strong accuracy and timeliness.
- Determined benefit eligibility using FAMIS, MAGI, policy guidelines, and client verification documentation.
- Communicated program requirements, requested verifications, and explained benefit actions to clients.
- Reviewed household records to resolve discrepancies and maintain compliant case files.
Owner
Tyr Services LLC - Janitorial
01.2024 - Current
- Managed yearly contracts through timely paperwork submission.
- Maintained bathroom supplies, ensuring availability of paper products and soap for daily operations.
- Supervised 1 employee.
- Removed waste throughout the facility.
- Maintained quality of work standards to pass inspections.
- Oversaw daily activities of 1 employee to ensure efficient operations.
Clerk
Reynolds County Water Department
05.2023 - Current
- Process payment,verify customer information and enter data into the system.
- Perform administrative tasks such as filling, photocopying, faxing, mailing and scheduling appointment.
- Processed customer payments at point of sale,verify customer information and enter data into the system.
- Assisted department personnel in completing routine tasks to meet deadlines and maintain workflow.
Owner
Tyr Services LLC
11.2021 - 09.2025
- Facilitated yearly contract renewals through efficient paperwork submission.
- Supervise, assess and document visits between parents/children and siblings.
- Works with other service contractors or members of the Family Support Team.
- Collaborated with service contractors and Family Support Team members to enhance client services.
- Identified and accessed resources to enhance placement stability and meet public assistance and community needs.
Support Care Assistant
MO State Mental Health
02.2017 - 11.2021
- Provide direct care, treatment, and/or security of forensic psychiatric and/or sex offender clients in a secure setting
- Assisted clients with activities of daily living including feeding, bathing, bed making, shaving, and dressing to promote independence and comfort.
- Assisted in checking vital signs, height, and weight.
- Collect and maintain records of fluid intake and output
- Reported client conditions during daily briefings to ensure accurate monitoring and care.
- Observed, reported, and recorded changes in clients' physical condition, behavioral responses, and emotional status to ensure appropriate care.
- Maintained safe, clean, and therapeutic environment to support effective client care and treatment.
- Perform internal environment of care checks or perform some security related functions in a mental health care setting.
Education
Bachelor of Science (B.S.) - Digital Photography
University of Central Missouri
Warrensburg, MO, US12.1993
Skills
- Eligibility determination
- Benefits administration
- Relationship building
- Benefits communication
- Case management
- Strong analytical skills
- Verbal and written communication
Timeline
Benefit Program Technician
State of Missouri - Social Services - Family Support Division
09.2025 - Current
Owner
Tyr Services LLC - Janitorial
01.2024 - Current
Clerk
Reynolds County Water Department
05.2023 - Current
Owner
Tyr Services LLC
11.2021 - 09.2025
Support Care Assistant
MO State Mental Health
02.2017 - 11.2021
Bachelor of Science (B.S.) - Digital Photography
University of Central Missouri