Summary
Overview
Work History
Skills
References
Timeline
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Michelle Mollenhour

Scappoose,OR

Summary

Dynamic Program Coordinator with a proven track record at Meals On Wheels People, enhancing program efficiency and expanding reach through strategic partnerships. Excelled in delivering exceptional customer service and compassionate care, demonstrating superb communication skills and problem-solving abilities. Skilled in recordkeeping and adept at lifting 50 pounds, showcasing a blend of hard and soft skills critical for diverse roles.

Overview

18
18
years of professional experience

Work History

Pet Program Coordinator

Meals On Wheels People
08.2023 - 06.2024
  • Part of a team developing the Pet Program over the last 10 months,
  • Compiled research and collaborated with partners and clients.
  • We aim to enhance pet care of the older adults of Clark, Multnomah, and Washington County's.
  • Handling program intake across the three counties and addressing client concerns.
  • Monitoring the pet program inbox and calender and referring pet appointments.
  • Maintaining detailed client records and tracking service units.
  • Assisted in establishing a referral tracking system, conducting satisfaction surveys and curating an Emergency Preparedness Program.
  • Developed and maintained relationships with external partners to facilitate program operations.
  • Used superb communication skills to work with clients dally.
  • Enhanced program efficiency by streamlining processes and implementing innovative solutions.
  • Created workflows and procedures.

Freelance Photographer

Self
02.2017 - 08.2023
  • Provided excellent customer service to all clients
  • Maintained clean and organized files by keeping records up-to-date.
  • Planned and prepared for on-location and studio shoots.
  • Sought ways to improve processes and services provided.

Meals on Wheels Driver

Scappoose Senior Center And Community Action Team
04.2015 - 08.2023
  • Fostered positive working relationships with regular customers.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Offered companionship and kindness to elderly patients.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Collector 3

Wells Fargo Bank
05.2006 - 08.2013
  • Helped customers find resolutions for past due accounts.
  • Excellent customer service skills
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Evaluated, researched and resolved discrepancies.

Skills

  • Client Satisfaction
  • Love of helping others
  • Superb Customer Service Skills
  • Compassionate and caring
  • Active Listening
  • Problem Solver
  • Excellent Communication and Interpersonal Skills
  • Ability to Lift 50 Pounds
  • Recordkeeping Requirements
  • COVID-19 Safety Policies

References

JACKIE CHAUSSEE (503) 481-9890 MEALS ON WHEELS CORDINATOR

KERI WILLARD (503) 369-1508 FORMER CO-WORKER /CURRENT EXECUTIVE OFFICE ESCALATIONS ASSOCIATE 

JULIE JEFFERY (971)-225 2408 FORMER SENIOR CENTER DIRECTOR 

RON BISHOP (971) 225-8581 FORMER MEALS ON WHEELS RECIPIANT


Timeline

Pet Program Coordinator

Meals On Wheels People
08.2023 - 06.2024

Freelance Photographer

Self
02.2017 - 08.2023

Meals on Wheels Driver

Scappoose Senior Center And Community Action Team
04.2015 - 08.2023

Collector 3

Wells Fargo Bank
05.2006 - 08.2013

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Michelle Mollenhour