Michelle Monroe
Saint Robert ,MO
Summary
Dynamic and results-driven professional with extensive experience at Sonic Drive-In, excelling in customer service and complaint resolution. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in POS system operation and adept at multitasking in fast-paced environments, consistently receiving positive feedback for outstanding service.
Overview
4
4
years of professional experience
Work History
Carhop
Sonic Drive in Saint Robert
Saint Robert
05.2024 - Current
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Increased customer satisfaction by providing prompt and friendly service.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Enhanced sales by upselling menu items and promoting daily specials.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Received numerous compliments from customers on outstanding service, contributing positively to the restaurant''s reputation.
- Collaborated with team members to provide exceptional customer experiences.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
Manager
Sonic Drive in
Piggott, AR
10.2021 - 2024
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Increased customer satisfaction by providing prompt and friendly service.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Enhanced sales by upselling menu items and promoting daily specials.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Received numerous compliments from customers on outstanding service, contributing positively to the restaurant''s reputation.
- Collaborated with team members to provide exceptional customer experiences.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
Education
High School Diploma - Highschool
Sikeston Senior High
Sykeston, ND05.2018
Skills
- Good communication
- Drive-thru experience
- Strong work ethic
- Flexible schedule
- Phone etiquette
- Memory retention
- Quality assurance
- POS system operation
- Friendly attitude
- Fast and efficient
- Willing to learn
- Teamwork and collaboration
- Quick learner
- Enhancing customer experience
- Customer service
- Works Well Under Pressure
- Goal oriented
- Effective multitasking
- Adaptability and dependability
- Interactive communication skills
- Workplace safety compliance
- Efficient under pressure
- Customer focus
- Customer complaint resolution
- Tactfulness
- Cultural awareness
- Process improvement
- Conflict mediation
- Hospitality and accommodation
Accomplishments
One of my biggest accomplishments and achievements was my dog became a service sog
Timeline
Carhop
Sonic Drive in Saint Robert
05.2024 - Current
Manager
Sonic Drive in
10.2021 - 2024
High School Diploma - Highschool
Sikeston Senior High