Michelle Montembeau
Murrieta,CA
Summary
Experienced member representative skilled in educational support and financial services, known for maintaining confidentiality and exceptional problem-solving abilities. Proven team player with a strong commitment to effective communication and time management. Proficient at managing high stress environments and member
interactions with a keen attention to detail.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Family Services Support Aide/Substitute Teacher
Murrieta Valley Unified School District
Murrieta, CA
10.2023 - Current
- Supported family services by monitoring student progress and fostering an engaging learning environment.
- Address individual student needs, and accommodate learning differences.
- Supervise students during recess and break times, manage classroom behavior, and facilitate learning centers.
- Facilitated seamless transitions during teacher absences through effective lesson plan implementation.
Guest Advocate Seasonal Associate
Target
Murrieta, CA
11.2019 - 04.2020
- Delivered a high level of customer service to guests using active listening and engagement skills.
- Scanned and bagged all guest items efficiently and accurately
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Performed opening and closing procedures, including counting cash drawers and preparing receipts.
- Assisted customers with various inquiries, including returns, price adjustments, and complaints.
- Trained new team members in cash register operation, procedures, and customer service requests.
Substitute Teacher
Corona/Norco Unified School District & Alvord Unified School District
10.2016 - 05.2018
- Followed lesson plans assigned by the permanent teacher for students in kindergarten through sixth grade.
- Implemented strategies to promote quality student performance, and keep students motivated and engaged.
- Preferred at various schools due to my reliability, organization, and effectiveness.
Electronic Services Representative II
Wescom Credit Union
10.2012 - 07.2016
- Managed electronic fund transfers and reconciled ATM networks to ensure accurate financial operations.
- Reconciled assigned general ledger accounts and prepared month-end reports.
- Resolved claims, which included processing chargebacks, interviewing members, and merchants, drafting letters, and conducting appropriate research as needed.
- Provided service to frontline staff and members via phone and email inquiries.
- Maintained detailed records of member interactions to ensure optimal service.
Call Center/Electronic Funds Transfer Rep II
Orange County's Credit Union
11.2006 - 10.2012
- Delivered high-quality customer service in call center environments by resolving inquiries and maintaining detailed records.
- Handled Debit MasterCard and ATM/POS claims, which included drafting letters, conducting interviews, analyzing accounts, and working with various departments.
- Trained new employees, and stayed up to date on procedural changes.
- Handled escalated calls by using de-escalation methods, paying attention to details, and conducting thorough research.
Education
Teaching Credential - Education
University of Redlands
Temecula, CA05.2017
Bachelor of Arts - Business Admin/Finance
California State University, Fullerton
Fullerton, CA05.2009
Skills
- Administrative Support
- Financial Account Management
- Proficient in Resolving Customer Complaints
- Management of Sensitive Data
- Educational Software Proficiency
- Skilled in Account Reconciliation and Cash Handling
Certification
Multiple Subject Credential, 09/01/17
Timeline
Family Services Support Aide/Substitute Teacher
Murrieta Valley Unified School District
10.2023 - Current
Guest Advocate Seasonal Associate
Target
11.2019 - 04.2020
Substitute Teacher
Corona/Norco Unified School District & Alvord Unified School District
10.2016 - 05.2018
Electronic Services Representative II
Wescom Credit Union
10.2012 - 07.2016
Call Center/Electronic Funds Transfer Rep II
Orange County's Credit Union
11.2006 - 10.2012
Teaching Credential - Education
University of Redlands
Bachelor of Arts - Business Admin/Finance
California State University, Fullerton