Michelle Moran
OXNARD,CA
Summary
Retail Sales Lead with experience supporting store operations, coaching team members, and delivering exceptional customer service in high volume retail environments. Skilled in sales performance, client engagement, visual merchandising, and team development. Recognized for strong communications, leadership, and customer-focused service.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Sales Lead Keyholder
UGG Outlet
Camarillo, CA
09.2024 - Current
- Progressed from Sales Associate to Sales Lead Keyholder through strong performance and customer service.
- Support daily store operations as a Sales Lead Keyholder, including opening and closing procedures and maintaining store standards.
- Trained and supported new team members on customer service and product knowledge.
- Support inventory management, shipment processing, and stockroom organization.
- Monitored customer engagement initiatives and encouraged participation in loyalty and feedback programs.
- Delivered personalized customer service and product recommendations to enhance customer satisfaction and support store performance goals.
Sales Associate
Express Factory Outlet
Camarillo, CA
08.2024 - 10.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained knowledge of current promotions to effectively communicate with customers.
- Organized merchandise displays to optimize sales and customer accessibility.
Education
Associate of Arts - Early Childhood Education
Oxnard College
Oxnard, CA06.2027
High School Diploma -
Channel Islands High School
Oxnard, CA06.2023
Skills
- Leadership Development
- Inventory Management
- Team Development
- Relationship Building
- Customer Service
- Product Knowledge
- Coach & Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Lead Keyholder
UGG Outlet
09.2024 - Current
Sales Associate
Express Factory Outlet
08.2024 - 10.2024
Associate of Arts - Early Childhood Education
Oxnard College
High School Diploma -
Channel Islands High School