Michelle Morgan
Titusville,FL
Summary
Skilled Certified Paraoptometric Assistant with a proven track record at enhancing patient experiences. Demonstrated ability to improve office efficiency and patient satisfaction, backed by expertise in HIPAA compliance and medical record management. Attention to detail is a a proficient skill.
Overview
15
15
years of professional experience
Work History
Certified Optometric Technician
Aker Eye Center
Titusville, FL
04.2021 - Current
- Provided exceptional customer service, addressing patient concerns and inquiries professionally and promptly.
- Developing strong rapport with patients through empathetic listening skills and attention to detail during appointments.
- Enhanced patient experience by providing thorough pre-testing and efficient communication with optometrists.
- Adhered to strict safety protocols, maintaining a clean and sanitary work environment for both patients and staff.
- Streamlined office procedures for increased efficiency and improved patient flow.
- Helped increase revenue by recommending additional services or products based on individual patient needs.
- Participated in continuing education opportunities to stay current on advancements in optometry best practices.
- Contributed to team success by cross-training in various roles within the optometric practice.
- Conducted comprehensive pre-test evaluations, enabling optometrists to make accurate diagnoses and treatment plans.
- Performed diagnostic testing accurately, contributing to early detection of ocular conditions such as glaucoma or macular degeneration.
- Managed patient records accurately, maintaining strict confidentiality and compliance with HIPAA regulations.
- Utilized electronic medical record systems for timely documentation of patient encounters, enhancing overall accuracy of information.
- Maintained inventory of optical supplies, ensuring availability of necessary equipment for efficient daily operations.
- Assisted in training incoming technicians on practice protocols and procedures, promoting consistent high-quality patient care.
- Educated patients on proper contact lens care, reducing incidence of complications from improper use.
- Supported marketing efforts by creating eye-catching displays showcasing the latest eyewear styles available at the practice.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Collaborated with optometry staff to reach individual and team goals.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Prepared and administered medications to patients as prescribed by optometrist.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Optometrist Assistant
Visionary Optometry
Cocoa
11.2015 - 04.2021
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
- Maintained patient confidentiality at all times, adhering to HIPAA guidelines and protecting sensitive information from unauthorized access.
- Enhanced practice efficiency by maintaining accurate electronic medical records for all patients.
- Provided crucial support during contact lens insertion/removal trainings for new wearers, ensuring proper technique was followed for optimal results.
- Supported a high standard of care by preparing examination rooms with necessary supplies before each appointment.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Server
Chili's Bar And Grill
Viera, FL
04.2009 - 04.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Biomedical Sciences
University of Central Florida
Orlando, FLAssociate Of Applied Arts -
Eastern Florida State College
Cocoa, FL05.2013
High School Diploma -
Viera High School
Viera, FL2009
Skills
- Organization
- Keyboarding skills
- Medical History Documentation
- Customer service abilities
- Practice management software
- Customer Education
- Supply Restocking
- Payment Collection
- Patient testing
- Work Order Preparation
- Patient Recordkeeping
- Paperwork management
- Medical Record Management
- HIPAA Compliance
- Verbal and written communication
- Office Administration
- Calendar Management
Timeline
Certified Optometric Technician
Aker Eye Center
04.2021 - Current
Optometrist Assistant
Visionary Optometry
11.2015 - 04.2021
Server
Chili's Bar And Grill
04.2009 - 04.2017
Biomedical Sciences
University of Central Florida
Associate Of Applied Arts -
Eastern Florida State College
High School Diploma -
Viera High School