Mallory Mosier
Murfreesboro,TN
Summary
Dynamic individual with hands-on experience with people and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
Work History
Certified Optometric Technician
America’s Best Eyecare and Eyewear
01.2025 - Current
- Enhanced patient experience by providing thorough pre-testing and efficient communication with optometrists.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Identified issues during preliminary exam and addressed concerns with physician.
Patient Service Representative Team Lead
Premier Radiology & Advanced Diagnostic Imaging
07.2023 - 08.2024
- Directed the role on my own but also traveled when needed to various locations.
- Communicated via teams for insurance verifications, weekly meetings, approvals for exams, coworkers, requests, appointments, etc.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming and outbound calls, scheduled appointments, processed payments, trained new staff, referrals, faxes, etc.
Gastroenterology Receptionist
Murfreesboro Medical Clinic & Surgicenter
08.2021 - 05.2023
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patients records.
- Answered phone promptly and directed incoming calls to correct departments.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Front Desk Patient Coordinator
Sleep Centers of Middle Tennessee
03.2021 - 07.2021
- Coordinated appointments for multiple providers, ensuring timely and efficient scheduling of patient visits.
- Managed high call volume effectively, while also maintaining check-in/out, to interact and greet with to provide information on questions prior to appointment.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
Education
General Studies
Motlow Community College
Smyrna, TN05-2019
Skills
- Quick learner
- Works in a fast pace enviroment
- Proficient with typing 50 words per minute
- Multitasking abilities
- Microsoft
- Organization
- Good time management
- Refractive error correction
- Optical measurements
- Visual field testing
- HIPAA compliance
Timeline
Certified Optometric Technician
America’s Best Eyecare and Eyewear
01.2025 - Current
Patient Service Representative Team Lead
Premier Radiology & Advanced Diagnostic Imaging
07.2023 - 08.2024
Gastroenterology Receptionist
Murfreesboro Medical Clinic & Surgicenter
08.2021 - 05.2023
Front Desk Patient Coordinator
Sleep Centers of Middle Tennessee
03.2021 - 07.2021
General Studies
Motlow Community College
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